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All Things Conflict

All Things Conflict

De : Maria Arpa MBE
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Who doesn't have conflict in their lives? Whether at work, at home or somewhere out in the world we are all affected by conflict even when it is indirect. The impact of poorly managed conflict can devastate lives. With 30 years’ experience mediating conflict and training peacemakers, Maria has held people’s hearts through everything from workplace hostility, board room battles, belligerent teenagers, separated parents at loggerheads to neighbours at war, street gang rivalries, threats to life and business deals gone wrong. In this podcast Maria lifts the lid on why we fight and how we can resolve conflict and design it out of our lives. Maria’s mission is to reduce unnecessary human suffering through conscious awareness, facilitated dialogue and trauma healing, using her communications tool, the Dialogue Road Map. Economie Management Management et direction Parentalité Relations Sciences sociales
Épisodes
  • From "The Steam Roller" to Self-Trust: Yo! Sushi Founder Simon Woodruff on Leadership and Conflict

    From "The Steam Roller" to Self-Trust: Yo! Sushi Founder Simon Woodruff on Leadership and Conflict
    Oct 13 2026
    In this episode of All Things Conflict, host Maria Arpa is joined by entrepreneur, author, and original Dragons' Den investor Simon Woodruff (founder of Yo! Sushi and YoOTel). Simon shares his candid journey from leaving school at 16 with two O-levels to becoming a rock-and-roll roadie, launching a lighting business, and eventually founding one of the UK’s most recognizable hospitality brands. The discussion dives deep into the realities of leadership, handling conflict, and the personal evolution required to scale a business. Simon reflects on his early reputation as "The Steam Roller," explaining how hard-driving startup energy must eventually give way to team delegation, emotional connection, and trust. He shares key leadership frameworks, including why leaders must build a "bank of goodwill," why overdelivering creates "desert island people," and how a pivotal 5-mile run in Hyde Park transformed him from a transactional manager into an authentic leader who trusts himself. Key Takeaways The Startup Mindset vs. Scaling: Startup founders often need a "my way or the highway" drive to turn vision into reality, but scaling a business requires stepping back and letting others lead. People vs. Business: Technical and operational tasks in business are straightforward; managing human relationships, expectations, and conflict is where true leadership is tested. The Bank of Goodwill: Leading effectively means building up consistent positive goodwill with your team so difficult conversations and feedback come from a place of trust. Emotional Connection Over Rational Argument: Persuading and engaging others relies far more on emotional resonance and atmosphere than on rigid logical arguments. Self-Trust as the Foundation of Leadership: You cannot expect others to trust your consistency until you learn to trust yourself. The "Desert Island" Work Ethic: Consistently overdelivering builds long-term reputation and attracts high-value collaborators. Link to Simon Woodroffe's New Book - https://www.amazon.co.uk/YO-MAN-Robots-Reinventing-British-ebook/dp/B0H3VGLP7V/ https://www.waterstones.com/book/yo-man/simon-woodroffe/9781918191301 Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠⁠ Timestamps 00:00 – Introduction 01:50 – Transitioning from Rock Roadie to Lighting Entrepreneur 05:40 – Earning the Nickname "The Steam Roller" 07:06 – "Business Is Easy, People Are Difficult" 08:38 – Vision and Imagination in Entrepreneurship 10:43 – Knowing When to Hand Over Operational Control 14:04 – Building the "Bank of Goodwill" 15:19 – The Value of Overdelivering & "Desert Island People" 16:07 – Emotional Connection vs. Rational Argument in Leadership 18:18 – Moving Beyond Transactional Leadership to Human Values 19:29 – The Hyde Park Breakthrough: Learning to Trust Yourself 22:46 – Simon's Golden Rule: Why He Always Responds to Inquiries
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    25 min
  • What Does It Feel Like to Be Led by You? Unlocking the Dialogue Road Map with Maria Arpa MBE

    What Does It Feel Like to Be Led by You? Unlocking the Dialogue Road Map with Maria Arpa MBE
    Oct 6 2026
    What do people say about your leadership when you are not in the room? In this reflective episode of All Things Conflict, host Maria Arpa explores the core question that sparked her 30-year career in communication and conflict resolution: What is it like to be led by you? Maria synthesizes three decades of frontline work across social housing, high-security prisons, troubled schools, and corporate environments. She explains how unaddressed tensions naturally turn into disputes when systems lose touch with empathy, compassion, and active listening. Highlighting real-world stories of former prisoners becoming master facilitators and former students becoming workplace mediators, Maria demonstrates the long-term impact of working from a paradigm of care and intimacy. She also invites listeners to register for her upcoming webinar and outlines how leaders, entrepreneurs, and changemakers can join the 2027 Dialogue Roadmap cohort to bring authentic, de-escalating communication skills into their organizations. Key Takeaways Self-Reflective Leadership: True leadership requires precision of language and deep awareness of how your words and instructions are received by others. The Escalation Spectrum: Small daily tensions naturally arise when people work together; when left unaddressed, they escalate into full-blown disputes. Trust & Attitude: People can instinctively read your underlying attitude toward them—trust, safety, and tone dictate whether a situation escalates or heals. Systemic Failure vs. Human Connection: Many societal and workplace disputes are caused by systems that have lost their capacity for empathy and active listening. Leading Out of the Shadow of Greed: High-performing businesses and leaders can drive profit and progress without exploiting people or causing harm. Register for the webinar here https://beacons.ai/mariaarpambe Timestamps 00:00 – Introduction 00:39 – Invitation to the Dialogue Roadmap Webinar 02:11 – Why Communication Is the Baseline of All Human Activity 03:51 – How Tensions Turn into Conflict (Workplaces, Prisons, & Housing) 04:45 – The Foundations of Healing: Trust, Safety, and Language 05:19 – Stories of Lasting Impact: Prisons, Schools, and Cafe Reunions 07:15 – 20 Years of the Center for Peaceful Solutions 08:03 – Inviting the 2027 Cohort: 20 Days of Intensive Training 10:12 – Conscious Business: Profit Without Misery or Exploitation 11:40 – How to Get in Touch with Maria & Speak with Alumni
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    14 min
  • Justice Redesigned: What 49 Episodes Taught Us About Systemic Reform

    Justice Redesigned: What 49 Episodes Taught Us About Systemic Reform
    Sep 29 2026
    In this series finale of Justice Redesigned on All Things Conflict, host Maria Arpa looks back on an incredible journey spanning nearly 50 episodes dedicated to examining, questioning, and re-envisioning the modern justice system. What began as an open-ended exploration became an intimate masterclass featuring defense lawyers, former heads of the Crown Prosecution Service, third-sector leaders, child abuse survivors, and individuals with lived experience of incarceration. Maria synthesizes the overarching lessons from across the series. She tackles the crisis of legal aid, the tragic reality of wrongful convictions, the underfunded power of restorative justice, and the lifelong harm caused when society fails to listen to child victims of crime and exploitation. Ultimately, Maria highlights a vital truth: even the most enlightened, well-resourced government cannot fix a broken system alone—true healing and structural reform require grassroots community action, restorative practice, and authentic human dialogue. Key Takeaways The Scope of Systemic Failure: From legal aid struggles to wrongful convictions, systemic breakdowns affect every level of the criminal justice ecosystem. The Power of Restorative Practice: Restorative justice remains critically under-resourced despite its proven ability to facilitate deep healing and genuine resolution. The Price of Ignoring Children: Failing to listen to child victims of crime and sexual exploitation creates unhealed wounds that ripple across an entire lifetime. Transformative Lived Experience: Formerly incarcerated individuals who transition into community leaders offer some of the most powerful insights into fixing the penal system. Community Over Bureaucracy: Government policies alone cannot solve systemic trauma; real change depends on community initiatives, empathy, and raw, honest dialogue. Timestamps 0:00 – Introduction 01:21 – Reflecting on 50 Episodes of Justice Redesigned 02:15 – Legal Aid, Prosecution Struggles, and the Tragedy of Wrongful Convictions 02:51 – The Underutilized Power of Restorative Justice 03:22 – Giving Voice to Child Victims of Exploitation and Abuse 04:00 – Insights from Lived Experience: Transformation After Prison 04:35 – Grassroots Leaders: Third-Sector Contributions to Justice 05:00 – Why Government Alone Cannot Fix the Justice System 05:41 – Moving Forward: The Essential Need for Dialogue, Empathy, and Connection
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    8 min
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