Building a culture of student success doesn’t happen by chance, it requires focus, discipline, and shared accountability. In this episode, we explore how National University uses Quarterly Operating Reviews (QORs) as a powerful, and often overlooked, culture-building practice.

Based on the their write-up in ASCEND To Higher Retention Rates (Vol. 3), “The Unlikely Culture Builder: Using Operating Reviews to Drive Student Success,” this conversation highlights how structured, data-informed reviews align leaders around strategy, create a shared language for student success, and foster collaboration without blame. Listeners will hear how the simple rhythm of “get grounded, get real, get going” keeps student outcomes front and center while turning insight into action.

A practical listen for higher education leaders looking to build a strong culture of alignment, accountability, and a sustained focus on student success.

In this episode, we explore how Moore College of Art & Design is improving student retention through a deeply intentional, holistic support model. Dr. Joshua Wilkin, Dean of Students, shares how Moore’s multipronged approach (spanning academic early alerts, mental health services, and financial wellness initiatives) has strengthened student success and belonging at a small, mission-driven institution. The conversation highlights cross-campus collaboration, data-informed decision-making, and the real impact of meeting students where they are, resulting in the college’s highest first-year retention rate in nine years.

College affordability doesn’t end with tuition, and for many students, hidden financial barriers can be the difference between stopping out and graduating. In this episode, we explore how financial gaps, aid complexity, and basic needs insecurity impact student retention, particularly for Pell-eligible and first-generation students. Leaders from the University of South Carolina share a suite of innovative, cross-campus initiatives designed to remove these barriers; from micro-grants and debt relief to food security, fee transparency, and first-gen support. This conversation highlights how intentional, collaborative approaches to affordability can improve completion, advance equity, and ensure more students cross the finish line.