Thinking about switching email platforms, but overwhelmed by the tech or afraid of breaking what’s already (sort of) working?

In this episode, I take you behind the scenes of my email setup and explain why I chose Drip as my go-to platform for retention, loyalty and subscriber delight. From Flodesk to Drip, and from sending newsletters to building strategic, behavior-driven journeys, this episode walks you through what makes Drip different and how it’s helped supercharge my business (and my clients’).

You'll also hear how Shelley Hitz, a Retention Lab member, made the leap from email frustration to full-blown email strategy in Drip with me by her side.

If you’ve ever felt boxed in by your current email provider, or if you're curious what it actually takes to make your email platform work for you (not against you), this one’s a must-listen.

What we cover:

• Why I left Flodesk (despite the unbeatable pricing)
• The non-negotiables that made me choose Drip over ActiveCampaign, Kit, and others
• What makes Drip so powerful for service providers, course creators and membership owners
• The mistake most people make when switching email providers
• How Shelley switched platforms without the overwhelm by joining Retention Lab Incubator
• Why choosing a better tool isn’t enough

View the episode transcript here.

Where to from here?

Join Retention Lab🧪, the membership for savvy online business owners determined to grow their revenue, referrals and repeat business without more marketing. Join here!

Find out how you can get my strategic customer experience brain on your brand here.

Grab the FREE State of the Customer online business industry report with first-hand findings, gaps & opportunities PLUS proven strategies to boost your customer experience. Download FREE here!

Check out my favourite CX tools and resources here.

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