This week, Jamie Russo tackles a slightly uncomfortable question—especially for someone who runs a program called Community Manager University. But if you're struggling to find quality candidates when you post that job title, this episode might change how you think about recruiting.

Here's the problem: the community manager title anchors candidates on member interaction and engagement. But the actual job? It's pipeline management, CRM updates, billing follow-up, vendor coordination, office turnovers, social media, sales tours, and—oh yeah—also community building.

When you hire someone expecting to spend their day chatting with members and they end up spending three hours in HubSpot, you've got a mismatch. And that mismatch starts with the title.

We talk about:

• Why "Location Manager" might attract better candidates (and who's testing it successfully)
• How to prioritize the five hats: operations, community building, sales & marketing, finance, and leadership
• The front-of-house vs back-of-house split when you have two people on site
• Why the biggest gap is CRM use—and how the title sets the wrong expectations
• How to design a daily schedule based on what actually matters most in your business right now
• When community manager IS the right title (and when it's not)
• The downloadable template to help you prioritize hats and write a job description that matches reality

This conversation is for operators who are tired of hiring people who don't fit the role—or who lose great team members because the job wasn't what they expected.

If you're about to post a job or wondering why your last hire didn't work out, this episode will help you rethink your approach.

Resources Mentioned in this Podcast:

Profit Accelerator Program

Everything Coworking Featured Resources:

Masterclass: 3 Behind-the-Scenes Secrets to Opening a Coworking Space

Coworking Startup School

Community Manager University

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