#385: What to Do When Clients Break Their Promises
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Ever had a client drop the ball? They miss a key deadline, shift direction mid-project, or conveniently "forget" what you both agreed on?
It's maddening, right?
Those moments can make even the most seasoned freelancer question everything about their business.
But here's the twist: those "broken promises" might actually be pointing to your biggest opportunities for growth.
In this short episode, we're diving into what really lies beneath client chaos — and how to turn frustration into a roadmap for stronger systems, better communication, and a more resilient business.
What You'll Learn
- Why client "failures" often signal a systems gap, not a people problem
- How to identify and fix weak spots in your expectations, communication, and boundaries
- The mindset shift that transforms frustration into clarity
- Simple tools (like a change request form!) that can turn scope creep into smooth, profitable processes
Key Takeaways
- Every "broken promise" reveals a gap in your value exchange.
- Outlier clients exist, but most missteps are fixable with clearer expectations and structure.
- When you make expectations crystal clear and reinforce them consistently, chaos disappears.
- The solution is often better systems and boundaries.
- What feels like rejection is often an invitation to improve your business model.
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