Rob Pacinelli is the VP and co-founder of The Best Media. In this episode, we explore Rob's journey from starting in his parents' basement to building an agency that's worked with 70-80 employees over the years, his evolution from e-commerce to full-service digital marketing, and how he's now pioneering AI-powered lead reactivation through their innovative "Sales Android" technology.

Rob shares hard-won lessons about hiring experts over beginners, the costly mistakes of trying to wear too many hats, and why he'd rather pay more for professionals than waste time training. We dive deep into The Best Media's transformation toward AI automation, exploring their custom GPT solutions, AI video production workflows using Sora and HeyGen, and how they're helping clients convert dead leads into sales with 24/7 automated systems.

If you're an agency owner, entrepreneur, or marketer looking to understand how AI is reshaping digital marketing operations—from lead reactivation to video production—this conversation delivers tactical insights you can implement immediately.

• Building a digital marketing agency from scratch in a parents' basement
• The evolution from e-commerce to full-service agency over 23 years
• Hiring lessons: Why paying experts more saves money in the long run
• Managing 70-80 employees over time and what Rob Learned
• AI-powered lead reactivation and the "Sales Android" concept
• Custom GPT development for business automation
• AI video production using Sora, HeyGen, and Runway
• The future of videographers in an AI-driven world
• Notebook LM for content repurposing and brand voice extraction
• Balancing human creativity with AI efficiency

01:22 – Rob's Oakville connection and early client stories03:46 – Starting in the parents' basement after university (2000)05:11 – First client: An e-commerce business, not an agency client07:32 – Hiring the first employee: A high school friend as web developer09:12 – Managing multiple services: SEO, paid ads, websites simultaneously11:47 – The expert-only hiring philosophy: Why Rob stopped training beginners14:23 – 70-80 employees over 23 years: Key lessons on delegation16:45 – Client retention challenges: "Do 1,000 things right, one mistake and you're fired"18:34 – Why specialization beats generalization in agency services21:15 – The transition to AI: Lead reactivation and Sales Androids explained24:08 – Custom GPT development: Rob's personal AI clone project26:42 – AI video production workflow: Sora, HeyGen, and Runway integration29:33 – Creating videos from two photos: The AI video revolution32:17 – Overcoming Sora's content restrictions: The Godzilla vs King Kong example35:20 – The "resubmit hack": Getting rejected AI prompts accepted37:44 – Will AI replace videographers? Rob's perspective on evolution vs replacement40:28 – The modern videographer: Combining in-person shoots with AI tools43:15 – Notebook LM deep dive: Extracting grammar and speaking style for AIContact:

• Website: TheBestMedia.com
• Email: roberto@thebestmedia.com
• LinkedIn: Roberto Pacinelli

• Sora – AI video generation
• HeyGen – AI avatar and video creation
• Runway – AI video editing and effects
• Notebook LM – Content analysis and repurposing
• Custom GPT – Personalized AI assistants
• ChatGPT – AI language model

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