09 - Why Going the Extra Mile is Always Worth It
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09 - Why Going the Extra Mile is Always Worth It
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In this episode of Constructive Conversations, host Colton Lingle discusses the importance of customer care and building loyalty through thoughtful gestures. He shares personal anecdotes about how small acts of kindness can create lasting relationships with clients and their families. The conversation emphasizes the significance of showing appreciation not just during holidays but consistently throughout the year, and how this approach can enhance both client and employee experiences.Resources:
- Giftology by John Ruhlin
- Unreasonable Hospitality by Will Giudara
Keywords:
customer care, loyalty, relationships, thoughtful gifting, employee experience, client experience, construction industry, hospitality, appreciation, business growth
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