How do communities actually solve complex problems like poverty, housing instability, and workforce readiness—without wasting money on studies that sit on a shelf? In this episode of Rural Builds, host Rob Birdman Hephner sits down with Richard Taylor, co-founder of eTransX, to unpack a platform designed to help communities work smarter, not harder.
Recorded at the Federal Reserve Bank of New York, the conversation explores why most communities struggle to coordinate services across nonprofits, churches, healthcare providers, and local government—and how eTransX was built to fix that. Taylor explains how the Well-Being Care Community Platform connects people, households, and service providers in one shared, person-centered system that addresses housing, food access, transportation, jobs, and other social drivers of health.
The episode explains why this kind of data sharing hasn't happened sooner, how privacy and consent are protected, and what it really costs a town or region to implement a system like this. More importantly, it shows how real-time, community-owned data can replace expensive studies, reduce duplication of effort, and help leaders make better decisions that actually improve lives.
This is a practical, plain-spoken conversation about technology as a tool—not the solution—to help rural and local communities move the needle on poverty, health, and economic development.
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