The Oat Milk Tax and the Great Sunbed War | Ep. 332
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The Oat Milk Tax and the Great Sunbed War | Ep. 332
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In this episode:
- Coffee chains face a class action over allegedly inflated charges for nondairy milk.
- Scott reveals that his coffee standards are both extremely specific and deeply Canadian.
- The crew discovers it may need an oat milk diversity hire.
- Hotels crack down on guests reserving sunbeds with towels before sunrise.
- A vacationer wins compensation after spending his holiday fighting the “sunbed wars.”
- Why outsourced service problems still become your reputation problem.
- A hotel allegedly cancels a longtime conference to chase higher NBA Finals rates.
- Why abandoning loyal customers for a sudden payday can cost more than the extra revenue.
Listen if you care about customer loyalty, ridiculous fees, vacation etiquette, reputation management, and businesses lighting long-term relationships on fire for a quick buck.
Articles:
Overpriced Oat milk
Sunbed Wars
NBA Hotel Betrayal
00:00 The Fourth Episode Goes Off the Rails
01:44 The Oat Milk Markup Lawsuit
07:09 The Sunbed Wars
14:38 The NBA Hotel Betrayal
20:38 Knicks in Five
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