From Legacy to Digital Leader in a Decade - Tower CEO Paul Johnston
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From Legacy to Digital Leader in a Decade - Tower CEO Paul Johnston
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Almost every Kiwi has an insurance policy. Very few know what's happening behind the scenes at the companies they trust to pay out when it matters.
Paul Johnston, CEO of Tower, joins Joseph Shuker on the Opening Bell podcast. Tower has been around for 155 years and has spent the last decade transforming how it operates, going from legacy systems to a cloud based platform and simplifying hundreds of products down to just 14.
Paul talks about how the insurance industry is changing, what it looks like to serve customers across every demographic, how Tower is using AI and technology to make the experience faster and more personal, how they're adapting to more frequent and more severe weather events, and where he sees the industry heading next
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