Psychological Safety in Action — Setting the Stage for Learning and Feedback
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When feedback arrives, what happens next tells the real story of your team’s culture. In this episode, I explore how psychological safety shapes learning, innovation, and trust. Drawing on the work of William Kahn, Amy Edmondson, Jane Dutton, and Google’s Project Aristotle, I share small leadership behaviours that make it safe for people to speak up, take risks, and grow together.
Reference Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50(4), 869–884. https://doi.org/10.5465/amj.2007.26279183 Dutton, J. E., Roberts, L. M., & Bednar, J. (2010). Pathways for positive identity construction at work: Four types of positive identity and the building of social resources. Academy of Management Review, 35(2), 265–293. https://doi.org/10.5465/amr.35.2.zok265 Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383. https://doi.org/10.2307/2666999 Edmondson, A. C., & Lei, Z. (2014). Psychological safety: The history, renaissance, and future of an interpersonal construct. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 23–43. https://doi.org/10.1146/annurev-orgpsych-031413-091305 Google Inc. (2016). Project Aristotle: Understanding team effectiveness. https://rework.withgoogle.com/blog/the-five-keys-to-a-successful-google-team/ Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.5465/256287 Nembhard, I. M., & Edmondson, A. C. (2006). Making it safe: The effects of leader inclusiveness and professional status on psychological safety and improvement efforts in health care teams. Journal of Organizational Behavior, 27(7), 941–966. https://doi.org/10.1002/job.413
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