The podcast episode features a conversation with Daniel Martinez, the founder and CEO of QNS, discussing the impact of technology on restaurant operations, the value proposition for restaurant brands, Daniel's personal journey as a solopreneur, and the role of technology in the hospitality business. The conversation also delves into the misconceptions and realities in technology adoption, as well as the alignment of technology with measurable outcomes and the importance of resiliency and redundancy in network infrastructure. The conversation delves into the impact of technology on customer experience, highlighting the shift in the restaurant industry towards technology-driven customer interactions. It also explores the critical importance of endpoint security in business operations, emphasizing the need for robust security measures to protect sensitive data and systems.

Takeaways

• Technology needs to be aligned with measurable outcomes
• The importance of resiliency and redundancy in network infrastructure Customer experience is impacted by technology
• Endpoint security is a critical concern for businesses

Chapters

• Daniel’s Background & Career Journey – From IT leadership to founding Q & S, solopreneurship, and lessons learned.
• Q & S & Restaurant Technology – Discussing tech infrastructure for multi-unit restaurants, scaling, and operational efficiency.
• Security & Network Insights – Cybersecurity, endpoint security, and network resiliency in restaurants.
• AI & Tech Adoption – How AI and modern technology impact operations and decision-making.
• Personal Reflections – Daniel shares personal stories of resilience, community, and lessons from entrepreneurship.