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Welcome back to the $10 Million MSP Podcast — in this episode, Brian sits down with Bill Tyndall, Founder & CEO of Tynrose and Techvera (and former co-founder of Electric AI, one of the earliest pioneers of IT-as-a-Service).

Bill brings a rare perspective across the MSP world: operator, acquirer, investor, and builder, shaped by hundreds of conversations with MSP owners and firsthand experience scaling companies with automation and systems.

Bill and Brian unpack what it takes to scale the right way, including:

1. The mindset and culture signals that tell you a founder “gets it”
2. Why internal cybersecurity is the MSP industry’s biggest blind spot
3. How “artificial capacity constraints” silently crush margins
4. Why your “best client” might actually be your worst and how gross margin by client reveals the truth
5. The leadership shifts required at scale: communication systems, accountability, and protecting your mental health as the org grows

Bill also shares the personal side of entrepreneurship, including the myth that money equals happiness, and why coaches, therapists, and boundaries aren’t optional if you want to build something big without burning out.

If you’re building toward $10M (or beyond) and want a behind-the-scenes look at growth, M&A, operational leverage, and where the industry is actually going, this episode will challenge the way you think.

0:00 - Introduction

1:17 - Episode open

1:39 - What Bill has learned about MSP owners

4:48 - Bill’s journey and how he got to this space

16:52 - Traits of savvy MSP owners

19:38 - What Bill looks for in owners

23:54 - Bill’s red flags

28:55 - Post-acquisition, what Bill looks to align or fix

33:44 - Bill’s biggest shift he’s made as a leader

37:19 - Mental-health, well-being and the power of coaches

42:40 - Where Bill sees the industry heading

46:31 - Rapid fire

51:04 - Episode wrap-up

Connect with Brian Hoppe

https://brianhoppe.com/

linkedin.com/in/brianhoppe

Like Our Guest? Check out more on Bill Tyndall

linkedin.com/in/bill-tyndall