In this episode of Choose People Love Pets, Brianna and Phoebe walk through exactly how they used AI-powered culture surveys to assess their hospital culture, identify blind spots, and—most importantly—turn anonymous feedback into real, trust-building change.

Rather than treating culture as a “gut feeling,” they share a practical, repeatable framework for measuring psychological safety, communication, leadership trust, and belonging—without overwhelming leaders or putting teams on the defensive.

This episode is a behind-the-scenes case study of what worked, what surprised them, and how intentional follow-through transformed feedback into action.

What we cover:

• Why anonymous culture surveys matter (and when they’re most effective)

• How AI helped identify trends without leaders spiraling emotionally

• The key culture pillars they measured:
  psychological safety, communication, leadership trust, belonging, and growth

• How to structure survey questions that lead to honest, useful feedback

• Turning survey data into clear priorities using AI

• Why breakout discussions matter more than “solving the problem”

• How small wins (like onboarding fixes and workflow clarity) build trust

• What “corporate feel” actually meant to the team—and how leadership responded

• Why follow-up surveys are the most important step in culture work

• How consistency (not perfection) builds long-term trust with your team

Key takeaway:

Listening is only half the work. Culture improves when teams see their feedback taken seriously, reflected back, and acted on—over time.

Resources mentioned:

• Culture survey template https://docs.google.com/forms/d/1ndXpVfv35AC1nteM4I-uO-Kr1v-bjYJJcreV_5fZD9M/template/preview

• Follow-up culture check survey https://docs.google.com/forms/d/1J_GoByxJ8Q5-jmixov72hnNnSinysMnf8wuZkULmkSg/template/preview

Reflection question for leaders:

If your team gave you honest feedback tomorrow, what would you do with it?

If you enjoyed this episode or have questions about implementing culture surveys in your hospital, send us your feedback—we’re listening.

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