[0:00] Introduction and Guest Overview

• Evan introduces the show and guest, Haley Graham, Chief People Officer at Navigate Community Management.
• Haley is a customer of Community Boss.

[1:10] Community Boss Solutions

• Evan describes Community Boss’s solutions for parking, amenities, and mapping.
• Guest parking challenges in HOAs.

[1:41] Meet Hailey Graham

• Haley shares her passion for people and leadership.
• Discusses her role and approach at Navigate.

[2:40] Parking Challenges in Condos

• Haley shares stories about parking disputes in condos.
• The importance of clear parking management and how Community Boss helped resolve issues.

[4:56] Deeded Parking Explained

• Haley explains how parking spaces are deeded in condos, unlike apartments.
• The impact on owners, tenants, and enforcement.

[7:01] Music and Motivation

• Haley’s motivational song: “I Can Do It With a Broken Heart” by Taylor Swift.
• The role of music in staying motivated at work.

[8:25] Caffeine Preferences

• Haley’s favorite caffeinated drinks: tea, vanilla latte, and brown sugar shaken espresso.
• Evan and Haley discuss their coffee habits.

[9:51] Hailey's Career Journey

• Haley’s path from nonprofit work to community management.
• How she found her role at Navigate and her growth to Chief People Officer.

[15:14] Remote Work Benefits

• The advantages of remote work for Navigate employees.
• Flexibility for parents and re-entering the workforce.

[17:44] Flexible Work Arrangements

• Real-life examples of how flexible work benefits employees and the company.
• The importance of trust and hiring the right people.

[23:36] Board Member Dynamics

• How board member personalities affect HOA management.
• The difference between proactive and experienced board members.

[24:19] Presenting to the Board

• Evan and Haley discuss the dynamics of presenting to HOA boards.
• Stories about challenging board meetings.

[25:10] Company Culture and Growth

• The culture at Navigate and why Haley has stayed and grown with the company.

[25:26] Power of Relationships

• The importance of relationships in the HOA industry and workplace.
• Haley’s perspective on competitors as allies.

[25:50] Awards and Achievements

• Navigate’s recent awards, including Management Company of the Year.
• Haley’s recognition as committee chair.

[26:20] Building Industry Connections

• How relationships and networking have benefited Haley and Navigate.

[37:42] Travel and Cultural Insights

• Haley’s love of travel and lessons learned from different cultures (Japan, Sri Lanka, Scandinavia).
• Applying cultural insights to leadership and work-life balance.

[44:49] Empathy and Understanding in the Workplace

• The importance of empathy, understanding, and boundaries at work.
• Building relationships with employees and supporting their well-being.

[48:06] Closing Thoughts

• Evan and Haley reflect on the value of soft skills, empathy, and community in the workplace.
• Invitation for listeners to be a guest on the show.

#bosstalks

*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.