Sandra J. Sucher
AUTHOR

Sandra J. Sucher

Sandra Sucher is a professor of management practice at Harvard Business School. The Power of Trust: How Companies Build It, Lose It, Regain It, her third book, is coauthored with Shalene Gupta, and is based on two decades of research on trust in global organizations. Sucher is on the Edelman Trust Institute advisory board and has collaborated with Deloitte on TrustIQ™, a proprietary tool that measures key elements of trust in major corporations and public sector organizations.

Sucher was a business executive for 20 years before joining Harvard. As a senior executive at Fidelity Investments, she measured customer loyalty, redesigned back-office operations, and improved the quality of service. In retailing, she co-authored the proposal to expand Filene’s Basement from a single-unit business to a national chain. She has served on corporate and nonprofit boards and as chair of the Better Business Bureau.

At Harvard Business School, Sucher studies trust and moral leadership. She’s authored 110 business cases, technical notes, video interviews, teaching notes, and three books.


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