Résultats lu par "Kenneth Blanchard" dans Toutes les catégories

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business...

We've been told all our lives that whether you win or lose isn't important; it's how you play the game that matters. This is true in sports, business, or any other endeavor. But how you "play the game" has a lot to do with its outcome. And a good coach - one who places respect and conviction above popularity, who is firm yet open to the players' individual needs - can inspire their team to greatness, whether it is a football team, a work group, a committee, or a family.