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ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 foundation exam. It is fully aligned with the foundation course syllabus, and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 foundation syllabus.

"Are you my mummy?" Tessa Markham returns home to find a child in her kitchen. He thinks she’s his mother. But Tessa doesn’t have any children. Not anymore. She doesn’t know who the little boy is or how he got there. After contacting the police, Tessa is suspected of taking the mystery child. Her whole life is turned upside down. And then her husband reveals a secret of his own. Tessa isn’t sure what to believe or who to trust. Because someone is lying. To find out who, she must confront her painful past. But is the truth more dangerous than Tessa realises?

Torwyn burns as Sanctan Egelrath tightens his grip on power. The Draconate Ministry has gathered its forces, determined to eradicate the Guilds, but Rosomon Hawkspur still stands in their way. Her only hope could lay with Lancelin Jagdor, sent to gather allies in their struggle against the usurper. Can even the greatest warrior in Torwyn hope to succeed with so many adversaries determined to stop him? Tyreta returns home with newfound strength and mysterious sorcerous abilities, only to discover it is not the land she left behind.

An excellent supplement to any ITIL 4 create, deliver, and support training course. ITIL® 4 Create, Deliver and Support (CDS): Your Companion to the ITIL 4 Managing Professional CDS Certification is a study guide designed to help students pass the ITIL® 4 create, deliver, and support module.

ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

Lucy has a kind and adoring husband, a job she loves as a teacher, and a house on Mulberry Avenue with floaty curtains and the softest bed linen. After her troubled childhood, she knows life will never be perfect, but it’s pretty close. She’s also got Amber, right next door. They never run out of things to talk about. Even if Amber’s life - with her high-profile job and handsome, wealthy boyfriend - is more glamorous than Lucy’s, they share a down-to-earth sense of humor. But then Amber starts to hint that her life isn’t all it seems....

Alice and Seth are a perfect love story: the handsome doctor and his beautiful fiancée. They’re wealthy, well liked and made for each other—the envy of all their friends. Alice can’t wait for the day of their dream wedding. But when she arrives at the altar, she doesn’t recognise the man waiting to marry her. When this stranger insists he’s Seth, her husband-to-be, the entire congregation seems to agree. Even her parents try to persuade Alice to go through with the wedding.

In a land ruled by werewolves and shadowed by rebellion, Gwynn’s quiet life as a goat herder is shattered when a full moon brings tragedy to her family’s farm. Determined to protect her loved ones, Gwynn embarks on a journey that takes her from the enchanted forests to the heart of the royal castle, where secrets, curses, and dangerous alliances lie in wait.

Each morning Livia Moretti makes her way from an apartment overlooking Florence’s famous Duomo to a nearby café, where she drinks espresso and reads the newspaper. To the crowds of tourists who pass by, nothing about Livia will be memorable. She is simply an old lady. They walk on without knowing the part she played in ensuring the future of this beautiful city. And to Livia now, those dark days feel very far away. But today, when she opens the paper, she sees a name she has not heard for a long time. A name that will bring memories flooding back.

On a damp October day, a body is found in an abandoned hospital, too burnt to be identified, but detective Alex King knows that every victim is someone’s daughter or son. Pushing aside her own troubles, Alex puts everything into finding the killer, but when someone else is found dead, she begins to suspect that the body in the hospital was just the first of many. Just as Alex uncovers a heart-breaking link between the victims, she finds her own safety under threat. Is this a figure from her past hell-bent on revenge, or could the murderer be even closer than she thinks?

The last thing to go through Dominique Thomas's head was the image of her teenage daughter's face and her heart lifted. Then the shot rang out. They were the perfect family. Successful businessman Ben Thomas and his wife Dominique live an enviable life, along with their beautiful children: teenager Ruby and quirky younger daughter Mouse. But on Christmas Day the police are called to their London home, only to discover a horrific scene: the entire family lying lifeless, victims of an unknown assailant.

An excellent supplement to any ITIL 4 High-velocity IT training course.

ITIL® 4 High-velocity IT (HVIT)–Your Companion to the ITIL 4 Managing Professional HVIT Certification is a study guide designed to help students pass the ITIL® 4 high-velocity IT module.

ITIL® 4 Drive Stakeholder Value (DSV)–Your Companion to the ITIL 4 Managing Professional DSV Certification is a study guide designed to help students pass the ITIL 4 specialist: drive stakeholder value module.

Gemma Ballantine is getting ready for work one morning when her eldest child comes running down the stairs saying the words every mother dreads. The front door is open. And her six-year-old daughter has disappeared. Frantic with fear, Gemma starts a nail-biting search for her little girl. After what feels like forever, her mother-in-law, Diane, finds Katie wandering lost a few streets away. Relieved to have her youngest child back in her arms, breathing in the sweet scent of her hair, Gemma thinks the nightmare is over. But then her perfect family starts to fall apart....

Kirstie Rawlings is jolted awake by a child crying. Racing upstairs to check on her newborn, she is plunged into every parents’ worst nightmare. She hears an unknown voice in the baby monitor, saying: "Let’s take the child - and go." Is someone trying to steal her little girl? In the bedroom, her daughter is safe asleep in her cot. Is the voice coming from a nearby house? But there aren’t any other children living on her quiet country road....

It was supposed to be the happiest day of her life. Zoe was sitting in her hotel room, in her perfect white dress, looking forward to the moment when she would make kind, handsome Toby her husband. Then, there was a blank. They said she must have fainted, overcome with emotion. But nothing felt quite right afterward. Did something happen in that missing time?

Two-and-a-half-year-old Holly is playing happily in a pink, plastic playhouse, while her mother Rachel sips coffee and chats with a friend nearby. It should be an ordinary day for all of them. But, in the blink of an eye, it turns into every family’s worst nightmare. Holly is taken by a stranger and never found. Nine years later, Rachel is living a quiet life in Dorset. She’s tried to keep things together since the traumatic day when she lost her eldest daughter.

Lizzy Beresford is at home alone when she finds a chilling letter in her kitchen. Someone has been into her home - someone who wishes Lizzy harm. In her little country cottage, with her doting boyfriend, not far from the close-knit village, Lizzy can’t imagine who might want to hurt her. But when the threatening letters keep coming, she starts to suspect everyone around her. Desperate, Lizzy reaches out to her sister, Emma. They haven’t spoken in years, not since the argument that tore them apart. But Emma says: ‘I’ve been receiving letters too....’

When the body of Lola Evans is found in a local park on a cold winter's morning, Detective Alex King and her new recruit Chloe Lane are called in to lead the hunt for the killer. Chilling and totally compelling with an utterly surprising twist, The Girls in the Water is perfect for fans of Robert Bryndza, Sarah Hilary, and Patricia Gibney.

From the moment I meet my new mother-in-law in her beautiful country house, she makes it clear I’m not welcome. Lilian Fletcher hates me for marrying her precious boy on a golden beach far away from her. Starting our marriage living in the Fletchers’ family home is a nightmare. Then I discover Seb was married before and his first wife is dead. I wonder why the man I love didn’t tell me the truth. And I wonder what happened to her: the woman who came before me. How did she die?