Résultats lu par "Joseph A. Michelli" dans Toutes les catégories

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon - a result of the company’s exemplary leadership practices. Joseph Michelli explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.

Santa's Christmas schedule has run into a major problem - all his reindeer, even the heroic Rudolph, are too ill to fly. However, a promising solution to Santa's dilemma is offered from an unlikely source - the eccentric elf Melvin.

After many years living abroad with her longtime lover, Lady Catherine Champion-Cheney visits her former marital home, now occupied by her son, Arnold, and his wife, Elizabeth. Also present is her estranged husband, Clive, who lives in a cottage on the estate. Elizabeth has become dissatisfied with the life she leads with her wealthy husband, who is very occupied with his political career, and she encourages the advances of a dashing but impecunious suitor, Teddy Luton.

Santa is in trouble - he catches a cold at the most inconvenient time of the year. As he rests in bed, he ponders anxiously: Who will deliver the presents this year?

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

New Thought author and philosopher James Allen (1864 - 1912) is best known for his treatises on moral development and the power of thought, the most famous of which is As a Man Thinketh. In 1907 Allen also published a collection of poems, entitled Poems of Peace. Most of the pieces take the form of aphorisms and admonitions, delivered with the author's typical earnestness.

The Zappos Experience takes you through - and beyond - the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years - with almost no advertising. Michelli breaks the approach down into five key elements.

No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy. 

In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes - Set the Foundation, Build Connections, Move with Purpose, and Harness Change - Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.