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Written by Neil Rackham, former president and founder of Huthwaite corporation, SPIN Selling is a must-listen for anyone involved in selling or managing a sales force. Unquestionably the best-documented account of sales success ever collected and the result of the Huthwaite corporation's massive 12-year, one-million-dollar research into effective sales performance, this groundbreaking resource details the revolutionary SPIN (Situation, Problem, Implication, Need-payoff) strategy.  

For over a decade between 1974 and 1985, lugubrious funnyman Les Dawson had radio audiences in stitches with his hit comedy show Listen to Les. Included in this collection are 26 vintage episodes, showcasing the gravel-voiced master of mirth at his very best. All your favourite characters are here, including gossip-loving housewives Cissie and Ada; chat show host Cosmo Smallpiece; the elegant Sophisticates and the hilariously dismal Desponds—as well as Wotan, Man of Steel; the debut appearance of comic discovery Justin Jest.

 Coaching for Breakthrough Success is packed with stirring personal stories, life-changing case studies, crucial coaching conversations, exemplary coaching questions, and ready-to-use tools that equip you to achieve professional mastery in coaching. 

There's a revolution going on right now. On the frontiers of medicine, some doctors have developed an approach for treating people that is more effective, more humane, and more affordable. It's an approach to healthcare that has captured the attention of the media and business elite. It's all happening at Cleveland Clinic, one of the most innovative, forward-looking medical institutions in the nation. In this groundbreaking book, Toby Cosgrove, MD, reveals how the Clinic works so well and argues persuasively for why it should be the model for the nation. 

You've streamlined processes. You've restructured. You've sought customer and employee feedback. You've tried everything. Now, try something that works. Profit from the Positive is a practical, groundbreaking guide for business leaders, managers, executive coaches, and human resource professionals. Whether you lead three employees or 3,000, this book shows you how to increase productivity, collaboration, and profitability using the simple yet powerful tools from the new field of positive psychology.