Résultats lu par "Caroline Miller" dans Toutes les catégories

An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.

Grow Your Grit—How You Can Develop the Critical Ingredient for Success Grit—defined as our perseverance and passion for long-term goals—is now recognized as one of the key determinants for achievement and life satisfaction. In an age that provides us with a never-ending stream of distractions and quick-and-easy solutions, how do we build this essential quality?

With extensive and inspiring examples of stories containing these attributes, the authors illustrate how listeners can harness the power of stories within their company in order to change or create a winning culture to align with any strategy.

When the rug is pulled under from Nancy Laracy, a busy wife and mother of two who is diagnosed with a mixed connective tissue disease and fibromyalgia in her mid-thirties, she rebelliously adopts a baby red satin rabbit, Bunny Boy. So begins a deep, magical, and lifelong bond, where Bunny Boy and Nancy become inseparable companions in pain management.

Call it close reading, call it deep reading, call it analytic reading—call it what you like. The point is, it’s a level of understanding that students of any age can achieve with the right kind of instruction.

Looking for a silver bullet to accelerate EL achievement? There is none. But this, we promise: when EL specialists and general ed teachers pool their expertise, your ELs’ language development and content mastery will improve exponentially. Just ask the tens of thousands of Collaboration and Co-Teaching users and now, a new generation of educators, thanks to this all-new second edition: Collaborating for English Learners.

Zur Beerdigung ihrer Großmutter kehrt Hazel widerwillig in die Kleinstadt zurück, aus der sie überstürzt geflohen ist. Denn niemand sollte je erfahren, wie sehr Hazel ihren Pflegebruder Derek geliebt hatte und dass er ihr Herz brach, ohne es zu wissen. Da hilft es nicht gerade, was ihr und ihren Pflegegeschwistern bei der Testamentseröffnung verkündet wird: Alle zusammen sollen eine alte Villa der Großmutter erben und diese zu einem Hotel umbauen.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

Hanna fehlt ein Jahr ihres Lebens, das noch immer einen Schatten auf ihre Gegenwart wirft. All ihre Träume scheinen unmöglich: mit ihrer Stimme Geld zu verdienen, zu reisen, ein freies Leben zu leben. Als sie Sawyer kennenlernt, der ein Pub in Liverpool besitzt und ihr anbietet, dort zu singen, ergreift sie diese Chance nur zögerlich. Denn in Sawyers Nähe fühlen sich ihre Probleme weit weg an. Und Hanna darf nicht unvorsichtig werden. Zu groß ist das Risiko, dass ihre Vergangenheit sie einholt...

"Day One culture" is a start-up mentality that gives leaders the ability to fight challenges, embrace change, employ quick decision-making, innovate, and most importantly, develop a healthy obsession with customers. Using the mantra and example of technology giant Amazon, Valrie Grant shows start-up leaders how they can develop their own Day One culture in their organization, no matter the size or industry.

Nearly all of today’s major innovation workshops and programs call on organizations to drive innovation. What they miss is that innovation comes from the personal creativity of individuals. And creativity doesn’t require an advanced education or technical skills. All employees can be creative. Often, all they lack is a fitting mindset and the right skills.

Organizations now need to attract, retain, and motivate teams and employees across distance, time zones, and cultural differences. Building authentic and lasting human relations may be the most important calling for leaders in this century. According to management and global leadership specialist Maya Hu-Chan, the concept of “saving face” can help any leader preserve dignity and create more empathetic cross-cultural relationships. “Face” represents one’s self-esteem, self-worth, identity, reputation, status, pride, and dignity.

Dynamic Reteaming shares real stories of how successful software companies have thrived through changing their teams as opposed to keeping them the same. Team change will happen whether we like it or not. People will come and go from our teams. Our companies might double in size or even get acquired. We can catalyze team change to reduce the risk of attrition, learning and career stagnation, and the development of knowledge silos. Dynamic Reteaming describes practices for effective reteaming as well as anti-patterns.

Positive leaders are able to dramatically expand their people’s - and their own - capacity for excellence. And they accomplish this without enormous expenditures or huge heroic gestures. The authors show that, like the butterfly in Brazil whose flapping wings create a typhoon in Texas, you can create profound positive change in your organization through simple actions and attitude shifts.

Change is difficult but essential - Esther Derby offers seven guidelines for change by attraction, an approach that draws people into the process so that instead of resisting change, they embrace it. Even if you don’t have change management in your job description, your job involves change. Change is a given as modern organizations respond to market and technology advances, make improvements, and evolve practices...Esther Derby offers change by attraction, an approach that is adaptive and responsive and engages people in learning, evolving, and owning the new way.

"Where am I?" The first thought that crosses your mind when you wake. In the total darkness, there comes a voice. She could be your only hope for survival. She could be your captor, your manipulator. One man's search for the truth will take him to the depths of inner space. One man's fight for survival will take us all to the edge of extinction....

For small organizations, public relations may feel like a luxury to be indulged in at some point in the distant future. Author Jennifer Farmer argues you don't need a multi-million dollar budget to have a successful public relations program.

We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.

Honest, objective, and informed political debates are all too rare in today's polarized and partisan climate. Public policy is increasingly driven by ideology while political spin, distortions, and even demonizing opponents by disseminating outright lies are routine practice from Washington to the local city council.

Just when her life felt right: new career, new home, new grandchildren, Janet Givens left it all behind and followed her new husband into the Peace Corps. Assigned to Kazakhstan, a Central Asian country finding its own way after generations under Soviet rule, Givens must also find a way to be in a world different from what she knew. And what she expected. Will it be worth it?