Résultats lu par "Caroline Miller" dans Toutes les catégories

Zur Beerdigung ihrer Großmutter kehrt Hazel widerwillig in die Kleinstadt zurück, aus der sie überstürzt geflohen ist. Denn niemand sollte je erfahren, wie sehr Hazel ihren Pflegebruder Derek geliebt hatte und dass er ihr Herz brach, ohne es zu wissen. Da hilft es nicht gerade, was ihr und ihren Pflegegeschwistern bei der Testamentseröffnung verkündet wird: Alle zusammen sollen eine alte Villa der Großmutter erben und diese zu einem Hotel umbauen.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

Hanna fehlt ein Jahr ihres Lebens, das noch immer einen Schatten auf ihre Gegenwart wirft. All ihre Träume scheinen unmöglich: mit ihrer Stimme Geld zu verdienen, zu reisen, ein freies Leben zu leben. Als sie Sawyer kennenlernt, der ein Pub in Liverpool besitzt und ihr anbietet, dort zu singen, ergreift sie diese Chance nur zögerlich. Denn in Sawyers Nähe fühlen sich ihre Probleme weit weg an. Und Hanna darf nicht unvorsichtig werden. Zu groß ist das Risiko, dass ihre Vergangenheit sie einholt... 

Looking for a silver bullet to accelerate EL achievement? There is none. But this, we promise: when EL specialists and general ed teachers pool their expertise, your ELs’ language development and content mastery will improve exponentially. Just ask the tens of thousands of Collaboration and Co-Teaching users and now, a new generation of educators, thanks to this all-new second edition: Collaborating for English Learners.

Perimenopause - one of women's most deterred words. It's quite understandable, though, as experiencing perimenopause will bring a lot of changes to a woman's body. Some women are lucky not to have those symptoms meddle with their lives, but some aren't so fortunate; their loved ones also have to adapt to the changes - especially about those mood swings - that they face. But it does not have to be this way.

An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships. Carrie Melissa Jones and Charles Vogl argue that in an authentic and enriching community, members have mutual concern for one another, share personal values, and join together in meaningful shared experiences, whether online or off. On the deepest level, brands must help members grow into who they want to be.

Dynamic Reteaming shares real stories of how successful software companies have thrived through changing their teams as opposed to keeping them the same. Team change will happen whether we like it or not. People will come and go from our teams. Our companies might double in size or even get acquired. We can catalyze team change to reduce the risk of attrition, learning and career stagnation, and the development of knowledge silos. Dynamic Reteaming describes practices for effective reteaming as well as anti-patterns.

Strategy consultant Robbie Kellman Baxter has been helping companies excel in this business environment for more than a decade. Now, in The Forever Transaction, she reveals all her secrets. Whatever industry you're in, Baxter provides the inspiration, tools, and insight you need to build and execute a business model that will leave your competition in the dust.  

Value stream mapping - an essential but underused methodology - is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow. Business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done - in any environment - and how to design improved work systems. 

"Day One culture" is a start-up mentality that gives leaders the ability to fight challenges, embrace change, employ quick decision-making, innovate, and most importantly, develop a healthy obsession with customers. Using the mantra and example of technology giant Amazon, Valrie Grant shows start-up leaders how they can develop their own Day One culture in their organization, no matter the size or industry.

One of the best reasons to try learning a language while you sleep is that you won’t be wasting time. Even if you learn nothing, you would have been sleeping regardless, so you won’t have wasted any valuable time that you could have used for something else. Additionally, sleep learning might improve vocabulary retention. While the science isn’t there to support this yet, some studies do hint at the possibility. 

Comprehensive in scope, this book demands that educators and school leaders come together to bolster student achievement in the 21st century. Through emphasizing a collaborative process, Lyn Sharratt’s design demonstrates how shared knowledge and expertise can make every classroom more impactful and every teacher more effective.  

The first comprehensive mentoring guide written specifically for 21st-century career building, this entrepreneurial approach to work relationships addresses the key issues of our time. Using simple tools and proven strategies, this essential guide shows you how to leverage the relationships you already have to map out a new developmental network that grows with your career. 

Nach dem Jahreswechsel ist Conni verblüfft: Überall liegt Müll! Feuerwerkreste, Flaschen, Zigarettenkippen - das ist so eklig. Sogar im Garten der Kita finden Conni und ihre Freundinnen und Freunde Müll. Schnell beschließen sie, etwas dagegen zu tun. Ihre Erzieherin Hanne unterstützt sie dabei. Die Kinder erfahren, wie Müll entsteht, wie sie ihn vermeiden und richtig entsorgen können und warum Plastik besonders problematisch ist.

In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for health-care leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. 

Sending an email plagued with typos. Rushing through a presentation. Never saying “no”. Under-dressing for a company event. What do these all have in common? Bad messaging. The Communication Clinic is a comprehensive, commonsense guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance. In no time, you'll begin recognizing the subtle mistakes that are holding you back, and taking steps to overcome them.

As a workplace strategist and business coach, Erica Keswin has spent over 20 years working with top business leaders and executives to build successful organizations that honor relationships. Featuring case studies from top brands such as, Lyft, Starbucks, Mogul, and SoulCycle, to name a few, Bring Your Human to Work distills the key practices of the most human companies into applicable advice that any business leader can use to build a “human workplace”. 

Press Ganey's chief nursing officer Christina Dempsey has worked everywhere in healthcare, from the ward floor to the hospital boardroom. She has also experienced the system as a patient and as a family member of a critically ill patient. In The Antidote to Suffering, this 30-year healthcare veteran and patient-experience thought leader argues that the key to improving healthcare is to reduce the suffering - physical, psychological, and emotional - of patients and caregivers alike through Compassionate Connected CareTM. 

With more than two decades of experience working with hundreds of thousands of women and clients including eBay, GM, Microsoft, and more, Be Leaderly CEO Jo Miller has the strategies, stories, and research to help women shift their focus from doing to leading. In Woman of Influence, she provides a practical, hands-on road map that walks you through nine specific steps to build your brand, establish your legacy, and thrive.  

The most comprehensive, in-depth look at Millennials to date - essential for managers, HR professionals, and global business leaders seeking to align long-term organizational goals with the realities of the new workforce.