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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. 

From the bestselling authors who taught the world how to have Crucial Conversations comes the new edition of Crucial Influence (previously published as Influencer). Drawing on cases studies of remarkable leaders and the research of renowned behavioral scientists, this guide explains why people do what they do and how leaders can influence behavior to drive results. It all comes down to a powerful yet simple model—the Six Sources of Influence®.

Ein Antiquitätenhändler wird tot am Strand von St. Kilda aufgefunden - war es Mord oder Selbstmord? Phryne Fishers Spürsinn ist gefragt. Und als wäre das nicht genug, soll sie noch ein illegitimes Kind ausfindig machen, dem ein großes Erbe winkt. Trotz der nicht endenwollenden Hitzewelle, die Melbourne heimsucht, heißt es nun, einen kühlen Kopf zu bewahren. Unerschrocken, mit Charme und Chuzpe nimmt Phryne Fisher die Ermittlungen auf und muss sich dabei mit unliebsamen englischen Aristokraten, dubiosen Geisterbeschwörern und allerlei merkwürdigen Gestalten herumschlagen.

It's the end of the roaring twenties, and the exuberant and Honourable Phryne Fisher is dancing and gaming with gay abandon. But she becomes bored with London and the endless round of parties. In search of excitement, she sets her sights on a spot of detective work in Melbourne, Australia. And so mystery and the beautiful Russian dancer, Sasha de Lisse, appear in her life. From then on it's all cocaine and communism until her adventure reaches its steamy end in the Turkish baths of Little Lonsdale Street.

In Phryne's third adventure, Phryne is off to Ballarat for a week of fabulousness, but the sedate journey by train turns out to be far from the restful trip she was planning. What was planned as a restful country sojourn turns into the stuff of nightmares: a young girl who can't remember anything, rumours of vile white slavery and the body of an old woman missing her emerald rings.

Seven-year-old Cassie disappears from her bedroom seemingly into thin air. Her parents, Grant and Holly Logan, are devastated. The interviews, the television appearances, the endless social media posts: it all comes to nothing. Cassie is gone. Years later. Holly’s best friend’s daughter Aurora is like another child to her. But one morning, when Holly gently swings open Aurora’s bedroom door… there is no soft hair splayed across the pillow, no sounds of deep breathing. Aurora’s bed is empty.

When Jessie enters Tag, You’re It, she thinks she knows what she’s getting into. A sprawling, isolated mansion in beautiful countryside. Twenty contestants, all supposedly strangers. The rules seem simple… 1. Each day, one of you is ‘It’. 2. The person who is ‘It’ must complete a secret task to tag someone else. 3. Whoever ends the day as ‘It’ is out… and loses the chance to win millions. But most importantly… Don’t. Trust. Anybody.

Phryne Fisher, her sister Beth, and her faithful maid Dot take a trip to an amusement park with Phryne's two daughters Ruth and Jane. But in the dusty dark Ghost Train, a mummified bullet-studded corpse falls to the ground in front of them. Digging to the bottom of this long-standing mystery takes her to the country town of Castlemaine where it soon becomes obvious that someone is trying to muzzle her investigations. Meanwhile, Phryne's lover Lin Chung has his own mystery to solve.

From the best-selling authors who taught the world how to have Crucial Conversations comes the new edition of Influencer, a thought-provoking book that combines the remarkable insights of behavioral scientists and business leaders with the astonishing stories of high-powered influencers from all walks of life. You'll be taught each and every step of the influence process - including robust strategies for making change inevitable in your personal life, your business, and your world.  

A rom-com-obsessed romantic waiting for her perfect leading man learns that life doesn’t always go according to a script in this delightfully charming and funny novel. Annie Cassidy dreams of being the next Nora Ephron. She spends her days writing screenplays, rewatching Sleepless in Seattle...

Lara's life looks perfect on the surface. Gorgeous doting husband Massimo, sweet little son Sandro and the perfect home. Lara knows something about Massimo. Something she can't tell anyone else or everything Massimo has worked so hard for will be destroyed: his job, their reputation, their son. This secret is keeping Lara a prisoner in her marriage. Maggie is married to Massimo's brother Nico. She knows all of Nico's darkest secrets - or so she thinks. The one day she discovers a letter in the attic....

With more than a dash of glamour and serious helpings of style, the witty and courageous Phryne Fisher returns. In 1928 St Kilda’s streets hang with fairy lights. Magic shows, marionettes, tea dances, tango competitions, life-saving demonstrations, lantern shows, and picnics on the beach are all part of the Flower Parade. And who else should be chosen to be Queen of the Flowers but the gorgeous, charming and terribly fashionable Hon Phryne Fisher?

A zookeeper always on the fringe learns to go after her wildest dreams—including a certain television star—in this charming and laugh-out-loud romantic comedy by Kerry Rea, author of The Wedding Ringer. Lucy Rourke has two great loves in her life: the gorilla troop she cares for as a...

Being a super genius should make life a sleigh ride, not a snowstorm. Jakob’s entire life has been defined by his oversized brain. When he finally breaks out of the ivory tower he’s been kept in, Jakob has plans to do all the things he’s been told are beneath his intellect. Step one? Deck the halls with his very first Christmas tree. He doesn’t expect to meet his future Daddy on the side of the road, but there’s no arguing with the magic of the holidays.

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. 

Award-winning actor, director, producer, and activist Kerry Washington shares the deeply moving journey of her life so far, and the story of discovering her truth in this instant New York Times bestseller. "Beautiful." —Oprah Winfrey While on a drive in Los Angeles, on a seemingly average...

Eve is clearing her father’s house when she finds an old cassette player and a box of tapes. Though grieving, she smiles at the spark of nostalgia. One tape is labelled ‘Eve’–in her mother, Angela’s, scrawled handwriting. She disappeared for good more than ten years ago. The tape whirrs. A voice crackles. ‘My name is Angela’. Tears fill Eve’s eyes at the familiar voice–at the thought her mother recorded this message just for her. But the next words make her heart pound.

Discover the compelling gangland thriller from bestseller, Kerry Kaya Perfect for fans of Martina Cole and Kimberley Chambers. Here comes trouble… Despite being raised by the notorious Murphy family, Terri Tempest has somehow turned out to be a lovely girl. But when Terri has enough of the...

A criminally good gangland thriller from bestselling author, Kerry Kaya Another brilliant story from Kerry Kaya, perfect for gangland fans everywhere! Her vengeance will be deadly… Cathy Townsend has it all, a loving husband, two handsome sons, and a lifestyle that many people envy. But one...

Young married couple Heidi and Freddie just moved to Huntington Grove. All the neighbours see they are friendly and polite but why is one door in their house always locked? Across the street, Willow tries not to argue with her teenage daughter – even as her marriage is falling apart. And where does her husband really go each night, leaving the bed beside her cold?