Results by "Kenneth Blanchard Ph.D." in All categories

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think...

In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business...

In the bestselling tradition of Whale Done! and The One Minute Manager, Ken Blanchard and Marc Muchnick’s entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles—a story that reveals the ingredients of truly...

When do we need vision? During times of growth, change or opportunity -- so that we know we're headed in the right direction. We also need vision during times of uncertainty -- when we've lost confidence in our leaders, our institutions or ourselves. Instead of focusing on "what's next," we need...