Résultats lu par "Terrence Kidd" dans Toutes les catégories

Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver.

In the 1930s, American colleges and universities began to screen applications using the SAT, a mass-administered, IQ-descended standardized test. The widespread adoption of the test accompanied the development of the world's first mass higher education system—and served to promote the idea that the United States was becoming a "meritocracy." In Higher Admissions, Nicholas Lemann reflects on the state of America's aspirational meritocracy and the enduring value and meaning of standardized testing.

Gunlore, for better or worse, is a powerful and pervasive method of self-expression. In examining the folklore around these controversial and politically charged tools, weapons, and symbols, we can begin to understand the aspects of American culture that will remain prominent for the foreseeable future.

To help give employees the power, influence, and voice necessary to truly excel in their workplace, organizational development experts Miller and Katz reveal the importance of agency and offer practical advice on how to achieve it. With more knowledge workers entering the workplace, many are being stifled by traditional employee-manager relationships that hamper their ability to fully contribute and feel engaged at work.