Résultats lu par "Sean Pratt" dans Toutes les catégories

What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.

There are four stages of transition that all of us experience when making a successful adjustment to a new work situation...and eight common, potentially negative consequences that are likely to accompany any organizational change initiative. Leaders who understand these four stages and who understand the human dynamics behind the eight most common challenges can improve their odds of success.

Everyone is selling, all the time - but not everyone sells well, and not everyone realizes that selling is what's happening. There are so many different departments that must come together in collaboration to ensure the successful delivery of a product - and consequently a satisfied customer - that everyone along the chain should, ideally, be selling all the time, to everyone, in every department. This book tells managers and salespeople what works when it comes to connecting all the dots and, just as important, what doesn't work.

William Shakespeare was born in 1564 in Stratford-upon-Avon. His father, John Shakespeare, was a store owner and a farmer, and at one point, also served as the town's mayor. William was the third of eight children. He was married to Anne Hathaway who was eight years older than himself. They had three children Susanna (1583), and twins - Hamnet and Judith (1585). Shakespeare wrote 36 plays, 154 Sonnets and two narrative poems. He died on April 23, 1616 and was buried at Trinity Church in Stratford, England.

The latest information about estrogen, the body's enlivening powerhouse hormone. Why is estrogen crucial—and so misunderstood? How do I know if my estrogen level is “normal”? What is the best treatment for a hormonal imbalance? How does estrogen impact my reproductive cycle? Is hormone...

Grace Hall is a society beauty-but her fortune has made her the target of a madman killing off Manhattan's most influential women. Her new live-in bodyguard is uncompromising, hard-hearted John Smith. Moving into Grace's penthouse is the last thing he wants, but saying no isn't an option. As he...

Master the ten simple secrets used by the world's greatest business communicators and transform your career! Based on author Carmine Gallo's career as a Fortune 500 communications coach and Emmy Award-winning television journalist, 10 Simple Secrets of the World's Greatest Communicators has been...

Get motivated with words of wisdom from the most successful people in their fields! Take a new approach to success! Let words of wisdom from billionaires, entrepreneurs, and businesspeople motivate you and help you on your own path to success. In this witty collection of business know-how, you...

From the bestselling author Napoleon Hill--Lessons on Success has helped millions of readers make the impossible, POSSIBLE! Napoleon Hill's 17 Essential Principles of Personal Achievement have served as an encouraging and illuminating guide for those seeking to improve all areas of their lives...

From the renowned bestselling author of The Power of Your Subconscious Mind, an authorized collection of writings that unlock the secret to extraordinary success that lies within each of us Millions of readers have embraced Joseph Murphy's writings, including the phenomenal bestseller The Power...

Real solutions to a hidden epidemic: family estrangement. Estrangement from a family member is one of the most painful life experiences. It is devastating not only to the individuals directly involved--collateral damage can extend upward, downward, and across generations, More than 65 million...

From New York Times bestselling authors Timothy Keller and Kathy Keller, a book devoted to helping you start your marriage strong and keeping it strong as the years pass Significant events such as birth, marriage, and death are milestones in our lives in which we experience our greatest...

From New York Times bestselling author and pastor Timothy Keller, a book about facing the death of loved ones, as well as our own inevitable death Significant events such as birth, marriage, and death are milestones in our lives in which we experience our greatest happiness and our deepest grief...

From New York Times bestselling author and pastor Timothy Keller, a book celebrating and exploring the spiritual meaning of birth and baptism Significant events such as birth, marriage, and death are milestones in our lives in which we experience our greatest happiness and our deepest grief. And...

In a time of compromise and disillusionment, God is calling his people to a movement of beautiful resistance. We live in a time when our culture is becoming increasingly shallow, coarse, and empty. Radical shifts in the areas of sexuality, ethics, technology, secular ideologies, and religion...

A New York Times bestselling journalist sets out to explore our addiction to the quantification of everything and ends up confronting his own addiction to certainty. In the quiet of quarantine, he decides to choose ease, rather than control—pursuing habits and hobbies that bring joy and...

From the fearless defense attorney and civil rights lawyer who rose to fame with Netflix’s The Staircase comes a “bracing account of abuses of power and corruption in the criminal justice system.” (The Guardian) “A fine companion to Bryan Stevenson’s Just Mercy and Emily Bazelon’s...

In the bestselling tradition of Everything I Need to Know I Learned in Kindergarten, a wise and inspiring collection of life lessons drawn from one of the most beloved movies of all time: The Wizard of Oz. After a lifetime in book publishing, Peter Guzzardi had edited a remarkable group of...

Einstein’s Shadow follows a team of elite scientists on their historic mission to take the first picture of a black hole, putting Einstein’s theory of relativity to its ultimate test and helping to answer our deepest questions about space, time, the origins of the universe, and the nature of...

Dr. Joseph Murphy was an Irish born, naturalized American author and New Thought minister, ordained in Divine Science and Religious Science. In this audiobook, Nuclear Religion, he states that your mindset allows you to be rich or be poor. You think positive thoughts if you are a person with a lot of money or you come up with a lot of sorry excuses for not having as much as you desire. It is all in the mind. You can be a person who lives in a ditch or one who lives in a penthouse, it is all up to you.