Résultats lu par "Jonathan Yen" dans Toutes les catégories

From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.

In his 1976 book, The Long Run Solution, Joe Henderson suggested that becoming truly accomplished at running (or at anything) doesn't typically require us to perform superhuman feats. In fact, success is frequently realized by those who simply do the things anyone can do that most of us never will. In What Anyone Can Do, with the help of Leo Bottary's Year of the Peer podcast guests, you'll discover that if you surround yourself with the right people, you'll do the things anyone can do far more often.

“Todd Doughty is one of the happiest people on the planet. He finds things big and small that make us smile, and in this wonderful book he shares them with a world he cherishes.”—John Grisham “A poetic, sparkling gem you’ll want to pick up every time you need a smile. It’s the...

A "normal" Caribbean hurricane travels from east to west, but Lenny was anything but normal. Spawned south of Cuba in 1999, this late-season storm defied all predictions by moving steadily east toward the Leeward Islands. Eventually building almost to Category 5 strength, Lenny squatted for two days between the Virgin Islands and St. Martin, whipping the ocean with 155 mile-per-hour winds and sixty-foot seas.

From morpho butterflies in the rain forest to the blue jay flitting past your window, vanishingly few living things are blue. Yet this hard-to-spot accent color in our surroundings looms large in our affections. Science journalist Kai Kupferschmidt has been fascinated by blue since childhood. His quest to find and understand his favorite color and its hallowed place in our culture takes him to a gene-splicing laboratory in Japan, a volcanic lake in Oregon, and to Brandenburg, Germany - home of the last Spix's macaws.

North America was not empty nor were its inhabitants savages when Europeans arrived in 1492. Quite the opposite, North America was thickly populated by indigenous people who lived in clean cities, had a thriving economy, and transformed the landscape into bountiful productivity. Forgotten Landscapes reveals the incredible extent to which Native Americans manipulated and shaped their surrounding environs through agricultural practices and urban engineering, resulting in one of the most prosperous civilizations of their time.

But what prompts their involvement in international affairs, and what are some of the impacts of their efforts? Can Scientists Succeed Where Politicians Fail? recounts Nobel laureate Dr. Peter Agre's career as a physician-scientist who went from studying malaria and other diseases to meeting with Fidel Castro in Cuba, discoursing with North Korean officials, and traveling into the Islamic Republic of Iran.

The American way of war is enabled by the concept of massing all available firepower—when done correctly it makes US forces hard to beat. However improvised explosive devices have increasingly enabled a new kind of asymmetric warfare, one that conventional forces continue to struggle to counter. This book offers a "counter-IED playbook," one based upon the author's experiences of over ninety months of combat operations, working the problem sets of Fires, Effects, IEDs, Close Target Reconnaissance, Tracking-Tagging-Locating (TTL), and Information Operations.

The Catholic Reformation: A Very Short Introduction traces the Catholic Reformation from its beginnings in the first half of the sixteenth century, through the years of unrest in Europe, to its global expansion in the Americas, Asia, and Africa, and its continued influence and legacy into the twentieth century.

In today's fast-paced world, more and more organizations require rapid application development with reduced development costs and increased productivity. This practical guide shows application developers how to use Power Apps, Microsoft's low-code, no-code application framework that helps developers make apps faster, modernize business processes, and solve tough challenges. Author Arpit Shrivastava provides a comprehensive overview of designing and building cost-effective applications with Microsoft Power Apps.

An Abundance of Caution is a devastating account of the decision-making process behind one of the worst American policy failures in a century—the extended closures of public schools during the pandemic. David Zweig shows how some of the most trusted members of society repeatedly made fundamental errors in their assessment and presentation of evidence.

James Fichter reveals that despite the so-called Boston Tea Party in 1773, two other large shipments of tea from the East India Company survived and were ultimately drunk in North America. The survival of these shipments shaped the politics of the years ahead and hint at the enduring potency of consumerism in revolutionary politics. Tea protests were widespread in 1774, but, Fichter argues, so were tea advertisements and tea sales. Such protests were noisy and sometimes misleading performances, not clear signs that tea consumption was unpopular.

Authoritative and immediate, this is the classic account of the most powerful of the American Indian tribes. T. R. Fehrenbach traces the Comanches' rise to power, from their prehistoric origins to their domination of the high plains for more than a century until their demise in the face of Anglo-American expansion.

The University of California, Berkeley—widely known as "Cal"—is admired worldwide as a bastion of innovation and a hub for progressive thought. Far less known are the university's roots in plunder, warfare, and the promotion of white supremacy. As Tony Platt shows in The Scandal of Cal, these original sins sit at the center of UC Berkeley's history.

On July 4, 1999, in the Boundary Waters Canoe Area Wilderness, a bizarre confluence of meteorological events resulted in the most damaging blowdown in the region's history. Gunflint Falling tells the story of this devastating storm from the perspectives of those who were on the ground before, during, and after the catastrophic event.

Beware Euphoria uncovers the roots of America's moral obsession with drug regulation, offering a lively and fascinating history of the nation's racialized fear of intoxication. Challenging the idea that early anti-drug laws in the United States arose from racial animus, George Fisher instead shows in textured detail how United States drug laws were driven by a deep-seated cultural taboo against euphoria and a preoccupation with white moral integrity.

With authors from Clayton M. Christensen to Adam Grant and company examples from Intel to Uber, HBR's 10 Must Reads 2017 brings the most important management conversations to your fingertips.

In The Other Big Bang, the evolutionary and developmental biologist Eric S. Haag explores the two-billion-year history of sex, from the first organisms on Earth to contemporary humans.

From the colonial era through the mid-twentieth century, America's flocks played a key role in the nation's development. Furthermore, much consternation centered around the sheep the United States lacked, so that dependency on foreign wool became a full-blown crisis in wartime. But more than just providers of wool, sheep were valued for their meat, for their byproducts after slaughter, and even for their efficiency at lawn maintenance.

In Resolute Japan, Waseda University's Jusuke J. J. Ikegami and the Wharton School's Harbir Singh and Michael Useem reveal a new leadership model that has led Japan's corporations to make a stunning comeback. In the process, they share what they have learned from interviews with more than 100 CEOs and top executives of Japan's largest and most influential companies, including Hitachi, Honda, Mitsubishi, Nissan, NTT, and Panasonic.