In this episode, Lauren and Rob are joined by Bill Corwin, a fractional CIO/CTO and long-time collaborator with the Leap team. The conversation kicks off with a discussion about the importance of aligning business solutions with technology roadmaps to avoid pitfalls.

The trio delves into the advancements in VoIP systems, the value of recording calls, and utilizing unstructured data for better decision-making and operational efficiency.

The trio explores the evolution from VoIP to UCaaS platforms, and the role of AI in modernizing coaching and candidate screening. Bill shares his expertise on building effective technology roadmaps, contract negotiations, and the significance of structured data.

We wrap up with Bill's insights on how agencies can leverage these technologies for strategic growth and the importance of governance and flexibility in tech adoption.

Thank you to our sponsor, Leap Advisory Partners.

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In our first episode of 2026, Lauren and Rob welcome Myla Ramos, CEO of Search Pros and an SIA Global 150 Woman in Staffing.

Myla shares her incredible journey of building a successful staffing & recruiting business from scratch. She highlights the importance of technology, culture, and resilience in business, while also emphasizing the human touch in the age of AI.

Myla also shares her favorite prospecting story which included a can of SPAM and how her company turned SPAM into a business philosophy. (Start, Persevere, Adapt, Measure)

This episode is a must-listen for anyone looking to build a resilient and innovative team.

Please remember to rate, review and share the episode wherever you tune in.

And thank you to our sponsor, Leap Advisory Partners.

In this episode, Lauren and Rob are joined by Lia Taniguchi to discuss Bullhorn’s Talent Grid Report 2025. The conversation highlights the challenges faced by Gen Z candidates, including low satisfaction levels and communication gaps with recruiters.

The trio emphasizes the importance of AI in enhancing recruitment processes by driving speed, responsiveness, and transparency.

They also explore the decline in using recruiters as a primary job-hunting resource, underscoring the ongoing importance of personal connections and the human touch in hiring.

The episode delves into the significance of skill matching, re-skilling, and well-crafted job descriptions in building candidate loyalty.

With creative solutions and the thoughtful application of technology, the discussion ends on an optimistic note about the future of recruitment and staffing.

👉 Read the full Talent Trends Report 2025 here

Thank you to our sponsor Leap Advisory Partners and remember to rate, review and share the episode wherever you tune in.