You Automated the Part Your Customers Loved - Ep. 15
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You Automated the Part Your Customers Loved - Ep. 15
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Everyone automated something this year — the phone, the quote, the follow-up. This episode is about the customers who never complain and quietly stop coming back, why some friction was actually the product all along, and a one-question test for telling the back of the house from the handshake. Automation isn't the villain here. Automating the wrong thing is.
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