Why Transformation Programmes Fail — The Inner Game of Organisations | Zhanna Zhuravleva
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Why Transformation Programmes Fail — The Inner Game of Organisations
Most transformation programmes fail because the organisation is quietly protecting the very thing you are trying to change.
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Zhanna Zhuravleva grew up in Georgia and lived through war as a child, then built her career across Russia, Israel and the UK. She completed two master's degrees — finance and human resources — followed by postgraduate study, and taught finance, management and philosophy at a university in St. Petersburg.
She started in industry as a Kaizen team leader and went on to lead HR and cultural transformation across organisations of more than 1,000 people in 40 countries. She is a Chartered Fellow of the CIPD, has run over 3,000 sessions with leaders, and founded Awake Conscious Play, a school of conscious leadership and leadership transformation.
Early in her career she ran a textbook transformation — designed framework, defined KPIs, strong governance. Six months later almost nothing had changed. The organisation was not governed by its processes; it was governed by informal power. Everything since has been built on that finding.
The 30% improvement in employee satisfaction and 10% reduction in turnover she reports came from no single initiative — a culture hub that put interns and juniors into the improvement process, people partners trained in coaching, and one-to-ones where the feedback actually changed the next decision.
In this episode:
Change fluency — why transformation is not a project with a start date and an end dateThe "inner game": why a fintech's people-first programme stalls because the tension is giving leaders their identity
Three signals that tell you inside a week whether a culture is healthy — quality of disagreement, speed of bad news, and the gap between the official story and the underground story
Diagnosis before prescription: the first 30 days run across Ken Wilber's four quadrants, not a rush to launch programmes
Three types of values — declarative, conscious, unconscious — and which layer actually decides
Why Meta making AI token consumption a performance metric produced engineers burning tokens instead of better decisions
WEF Future of Jobs: 170 million roles created against 92 million displaced — recalibration, not replacement"AI is electricity with intelligence" — why this is an electricity moment rather than an internet one
The 4D Compass for building trust: self, soul, soft, spiritWhy engagement surveys measure compliance — a purple, tribal culture scores high on engagement and low on trust
What she protects if the HR budget is halved: leader development, and a culture diagnosis every year
The mistake founders make at 100 employees — still leading as though there are 20Zhanna's recommendation for every CEO is Spiral Dynamics by Don Beck and Christopher Cowan.
Her conscious leadership programmes — including Lila, the transformational game she has adapted for leaders and runs offline and online — are at: https://awake-play.co.uk/
Upcoming cohorts: https://awake-play.co.uk/upcoming
Connect with Zhanna on LinkedIn: https://www.linkedin.com/in/zhanna-zhuravleva-chartered-fcipd-03a0a622a/
Hosted by Ademola Odewade — chartered accountant, author of Human-Led, AI-Powered Finance (foreword by Professor Dave Ulrich), and Founder of K-Dems Consulting.
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