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Why Companies Aren’t Getting More Productive With AI

Why Companies Aren’t Getting More Productive With AI

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Summary
 AI tools such as ChatGPT, Claude and Copilot are spreading rapidly through the workplace, but simply giving employees access to AI isn't the same as teaching them how to use it effectively. In this episode of Today in Tech, Keith Shaw talks with Anthony Salcito, general manager of Enterprise at Coursera, about why companies are struggling to turn AI investments into meaningful productivity gains and why the missing piece may be human skills rather than more technology. They discuss why AI has created so much anxiety about job displacement, why companies can't treat AI deployment as employee training, and which skills workers actually need to succeed in an AI-driven workplace. They also explore the growing importance of critical thinking, decision-making, communication and lifelong learning, along with the role of certifications and microcredentials as jobs continue to change. Plus, Anthony explains what schools and universities are getting wrong about preparing students for AI and why banning students from using generative AI may miss a much bigger opportunity.
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