Cover of Walk-Ins Welcome: A Healthcare Marketing Podcast

Walk-Ins Welcome: A Healthcare Marketing Podcast

Walk-Ins Welcome: A Healthcare Marketing Podcast

By: Patient Care Marketing Pros
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Welcome to 'Walk-Ins Welcome: A Healthcare Marketing Podcast,' presented weekly by Nick Hoard and Michael Ray of Patient Care Marketing Pros. Tune in each week to hear from Nick and Michael as they share valuable advice, engaging interviews, and success stories to inspire and inform you about the nuances of healthcare marketing to help you increase your clinic's patient volume.Patient Care Marketing Pros Economics Marketing & Sales
Episodes
  • Ep. 254: The Cost of Digital Marketing in 2027
    28 Oct 2026

    Are you spending enough on marketing to grow your urgent care, or are you putting money into the wrong places?

    As urgent care clinics prepare for 2027, building an effective marketing budget means more than repeating last year's spending. With increasing competition, changing search behavior, and new AI tools, clinic owners need to understand where their marketing dollars can make the biggest impact.


    In this episode of Walk-Ins Welcome, Nick and Michael break down how urgent care clinics should approach their marketing budgets for 2027, including Google Ads, SEO, AI visibility, websites, and patient conversion.

    They discuss common budgeting mistakes, what different marketing channels cost, and why generating clicks and calls means little if those opportunities aren't turning into actual patient visits.


    🔥 In This Episode, You'll Learn:

    💰 How to approach your urgent care marketing budget for 2027

    📊 The three essential parts of a marketing strategy: awareness, conversion, and retention

    🔍 Why SEO remains an important investment for long-term patient acquisition

    🤖 How AI visibility could influence where patients discover your clinic

    📈 Why Google Ads performance depends on more than increasing your budget

    🎯 How irrelevant search terms and misleading conversions can waste advertising dollars

    📞 Why front desk call handling and online booking matter just as much as your ads

    🌐 What to consider when budgeting for your clinic's website

    📱 When Meta Ads make sense as part of your marketing strategy

    🏥 Why your ultimate goal should be patient visits, not just clicks or impressions

    The biggest takeaway? Your marketing budget should be built around attracting the right patients and turning those opportunities into visits. Spending more isn't automatically the answer. Understanding what's working, where patients are being lost, and how your marketing channels work together can help you make smarter investments.

    Nick and Michael also discuss why clinics should approach emerging opportunities like AI visibility strategically while continuing to strengthen the fundamentals that already drive patient acquisition.


    🛠️ Resources

    Explore Patient Care Marketing Pros:

    https://patientcaremarketingpros.com/

    Take the Urgent Care Scorecard:

    https://offer.patientcaremarketingpros.com/urgent-care-scorecard

    Learn About Urgent Care SEO:

    https://patientcaremarketingpros.com/urgent-care-seo/

    10 Essential Marketing Tips for Urgent Care Centers:

    https://patientcaremarketingpros.com/articles/10-essential-marketing-tips-for-urgent-care-centers/

    Schedule a Strategy Session:

    https://patientcaremarketingpros.com/schedule-a-call/


    💬 Stay Connected

    Website: https://patientcaremarketingpros.com

    Facebook: https://www.facebook.com/patientcaremarketingpros

    LinkedIn: https://www.linkedin.com/company/patient-care-marketing-pros/

    YouTube: https://www.youtube.com/channel/UC9nwkAwIyiVvsLTWGoeRbWA


    Want To Collaborate With Walk-Ins Welcome?

    Are you looking to dive into collaboration opportunities with Walk-Ins Welcome? Whether you're interested in being a guest, exploring sponsorship possibilities, inviting us onto your platform, or have a unique idea in mind, we're all ears!

    https://patientcaremarketingpros.com/podcast-inquiry/


    🎵 Intro and Outro Music by Devin Smith:

    https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ

    Show more Show less
    24 min
  • Ep 253: How to Make Your Urgent Care Team Feel Appreciated
    21 Oct 2026
    A little appreciation can go a long way, and it does not have to come with a big price tag.This episode of Walk-Ins Welcome starts with a surprise: Michael tracked down the school pizza, crispitos, and breakfast pizza Nick remembered from high school. But the food leads to a much bigger conversation about leadership.Nick and Michael break down how understanding what makes individual team members feel appreciated can strengthen your culture, improve the employee experience, and ultimately influence the way your team takes care of patients. As urgent cares head into busy season, they challenge owners and managers to pay attention to the people doing the work and find intentional ways to make them feel seen. 🔥 In This Episode, You’ll Learn:🍕 Why a simple school pizza inspired an entire conversation about employee appreciation👥 Why appreciation does not have to be expensive or extravagant🎁 How different employees prefer to receive recognition and appreciation👀 Why knowing your team personally makes meaningful recognition easier☕ How small gestures like a favorite coffee, snack, or DoorDash delivery can make an impact👏 How to recognize employees whose best work happens behind the scenes💬 Why words of affirmation work for some employees but can make others uncomfortable🏠 How remote work can change the way leaders connect with their teams❤️ Why paying employees well matters, but may not be enough by itself to make people feel appreciated🏥 How taking care of your team can influence the way they take care of your patientsOne of the biggest takeaways is simple: you have to know your people. Nick and Michael discuss watching how employees show appreciation to others, asking what makes them feel valued, and learning the small details that help recognition feel personal rather than generic. Pasted textAnd for urgent care leaders, that investment can extend beyond company culture. Nick and Michael connect an engaged, appreciated team with better patient interactions, stronger reviews, and ultimately a healthier business.🛠️ ResourcesExplore Patient Care Marketing Pros:https://patientcaremarketingpros.com/Take the Urgent Care Scorecard:https://offer.patientcaremarketingpros.com/urgent-care-scorecard10 Essential Marketing Tips for Urgent Care Centers:https://patientcaremarketingpros.com/articles/10-essential-marketing-tips-for-urgent-care-centers/Schedule a Strategy Session:https://patientcaremarketingpros.com/schedule-a-call/💬 Stay ConnectedWebsite: https://patientcaremarketingpros.comFacebook: https://www.facebook.com/patientcaremarketingprosLinkedIn: https://www.linkedin.com/company/patient-care-marketing-pros/YouTube: https://www.youtube.com/channel/UC9nwkAwIyiVvsLTWGoeRbWAWant To Collaborate With Walk-Ins Welcome?Are you looking to dive into collaboration opportunities with Walk-Ins Welcome? Whether you're interested in being a guest, exploring sponsorship possibilities, inviting us onto your platform, or have a unique idea in mind, we're all ears!https://patientcaremarketingpros.com/podcast-inquiry/🎵 Intro and Outro Music by Devin Smith:https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ
    Show more Show less
    32 min
  • Ep.252: AI Content, Social Media & What Urgent Care Clinics Are Getting Wrong
    14 Oct 2026

    Social media is changing, and urgent care clinics need to rethink what they're posting.

    With AI-generated content flooding social feeds, standing out isn't necessarily about creating more polished posts. It's about being authentic, understanding your audience, and knowing what works on each platform.

    In this episode of Walk-Ins Welcome, Nick and Michael break down how urgent care clinics can approach Facebook, Instagram, TikTok, X, and YouTube differently. From building community and showcasing your team to creating educational videos and participating in trends, they explain why copying the same content across every platform isn't always the best approach.


    🔥 In This Episode, You'll Learn:

    🤖 Why AI-generated content can make social media feel less authentic

    📱 Why each social platform needs a different content approach

    👥 How Facebook can help your urgent care connect with its community

    📸 Why Instagram is a place to showcase your clinic, providers, and culture

    🎥 How TikTok trends and authentic personalities can build engagement

    💬 Why X is better suited for opinions and industry conversations

    ▶️ How YouTube can help educate patients and build trust

    🏥 Why content created by your actual clinic team can be more meaningful than generic marketing posts

    ⚠️ Why clinic owners need clear guidelines for anyone managing their social media

    The biggest takeaway? Your clinic doesn't need to become a social media influencer. It needs to create content that fits the platform and connects with real people.


    🛠️ Resources

    Patient Care Marketing Pros:
    https://patientcaremarketingpros.com/

    10 Essential Marketing Tips for Urgent Care Centers:
    https://patientcaremarketingpros.com/articles/10-essential-marketing-tips-for-urgent-care-centers/

    Urgent Care Scorecard:
    https://offer.patientcaremarketingpros.com/urgent-care-scorecard


    Schedule a Strategy Session:
    https://patientcaremarketingpros.com/schedule-a-call/


    💬 Stay Connected

    Website: https://patientcaremarketingpros.com

    Facebook: https://www.facebook.com/patientcaremarketingpros

    LinkedIn: https://www.linkedin.com/company/patient-care-marketing-pros/

    YouTube: https://www.youtube.com/channel/UC9nwkAwIyiVvsLTWGoeRbWA


    Want To Collaborate With Walk-Ins Welcome?

    Are you looking to dive into collaboration opportunities with Walk-Ins Welcome? Whether you're interested in being a guest, exploring sponsorship possibilities, inviting us onto your platform, or have a unique idea in mind, we're all ears!

    https://patientcaremarketingpros.com/podcast-inquiry/


    🎵 Intro and Outro Music by Devin Smith:

    https://open.spotify.com/artist/4UdQjNXnACFE2VpkEoP8v2?si=pDx5jsgtRFOtwrpMOKOkuQ

    Show more Show less
    43 min
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