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The Tom and Bob Show

The Tom and Bob Show

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 The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.2020 The Tom and Bob Show Economie Management Management et direction
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    Épisodes
    • Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)

      Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)
      May 20 2022

      In this episode of the Tom & Bob Show, we discuss with Tricia Houston, the Founder and COO of The ExperienceBuilt Group, how customer experience needs are understood by conducting an experience audits, what the process entails and what its designed to accomplish, why organizations should conduct such audits, and what typical gaps experience audits typically reveal.

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      29 min
    • Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc

      Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc
      Mar 29 2022

      Leo Chan, Chief Innovation & Creativity Officer of Abound Innovation joins Tom & Bob on the show to discuss the techniques he uses to inspire innovation in organizations, create a culture of innovation, and how to break down the roadblocks that inhibits innovation.

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      31 min
    • Debra Roberts - The Relationship Protocol

      Debra Roberts - The Relationship Protocol
      Nov 30 2021

      Debra Roberts joins the show to discuss the role of misunderstandings and miscommunication in contributing to the great resignation, the importance of effective communication in creating a positive organizational culture, and the primary reason people avoid conversations.

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      39 min
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