Cover of The Three Conversations That Decide Whether AI Pays Off | Nancy Priest

The Three Conversations That Decide Whether AI Pays Off | Nancy Priest

The Three Conversations That Decide Whether AI Pays Off | Nancy Priest

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If AI frees up your team's time, will they bring their best thinking to the work, or wait to be told what to do?

In this episode of the What Juices You Podcast, Brady Wilson sits down with Nancy Priest, Chief Experience Officer of Glass of Learning. An award-winning program designer with more than 20 years of building learning strategies for organizations around the world, Nancy spent part of her own career in manufacturing, and much of her firm's work today is with manufacturers. She remembers standing on a shop floor in 1987 as new equipment arrived, and she hears the same questions about AI now. In this fourth and final conversation of our Leading Humans in the Age of AI series, she lays out the three conversations leaders need to have with their people to bring AI in without losing their best thinking.

Nancy's argument is that AI raises the stakes on leadership basics many organizations were already missing, from setting expectations to talking honestly about what's changing. When leaders treat their people as partners in redesigning the work, the human side becomes what brings the technology to life.

In this conversation, you'll hear:

  • Why telling people their jobs are safe can backfire when headcount cuts follow, and what happens when leaders stay quiet and rumours fill the gap
  • The question Nancy suggests asking employees before deciding what AI should take on: if the mundane tasks went away, what would you do with that extra capacity?
  • Why handing a tangled process to AI won't fix it, and the three questions Nancy asks first: what are we trying to accomplish, why does it matter, and how can the technology help us invest in our people?
  • What happens on a plant floor when people believe they're supposed to park their brains at the door, and how leaders can shift from directing every task to partnering with the people who know the equipment best
  • Why training only changes behaviour when direct managers are involved, and the simple follow-up questions Nancy gives managers to keep new skills alive after the session ends

If you're leading people through the arrival of AI and want them bringing their judgment to the work, this episode will give you the three conversations to start with and the leadership basics that help them land.

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