Cover of The CARES Framework: Empathy | Understand before you direct

The CARES Framework: Empathy | Understand before you direct

The CARES Framework: Empathy | Understand before you direct

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For years, Gino Degregori led his company with determination, responsibility, and a relentless drive to move forward. But after buying out his business partner and navigating one of the hardest periods of his life, he began questioning something he had rarely stopped to consider: Was he becoming the kind of leader he actually wanted to be? The answer would eventually change how he thought about leadership, kindness, and empathy. Because sometimes, the hardest perspective to understand isn't someone else's. It's your own. In this solo episode of The Kind Leader Podcast, Gino continues the CARES Framework series with E for Empathy: Understand Before You Direct, sharing the personal experiences that helped shape his leadership philosophy and the lessons he's still learning today. He introduces a simple idea: two people can look at the same situation and see completely different things. One sees a six. The other sees a nine. Neither is necessarily wrong. But understanding why someone sees things differently requires something many leaders struggle to do: step outside their own perspective. And as Gino discovered, that willingness must extend to the way we see ourselves. Building on his recent conversation with conflict resolution expert Doug Noll, Gino also explores why understanding someone's perspective is only the beginning, and what leaders can do differently when someone feels frustrated, unheard, or misunderstood. In this episode, you'll discover: How one of Gino's most challenging leadership periods helped shape the Kind Leader philosophy Why empathy begins with questioning your own perspective What the six-and-nine analogy reveals about everyday leadership conflicts The three questions that influence whether people feel safe, valued, and able to trust you Why good intentions and logical explanations aren't always enough to resolve conflict Three practical habits to help people feel heard before moving toward solutions How empathy strengthens the Clarity, Accountability, and Relationships pillars of the CARES Framework This episode isn't about agreeing with everyone or avoiding difficult conversations. It's about recognizing how much we might be missing when we assume our perspective is the whole picture. Because becoming a better leader doesn't always begin with changing how you lead others. Sometimes, it begins with having the courage to look at yourself differently. And the next time you're certain you're looking at a six, ask yourself: Resources Mentioned The CARES Framework ToolkitExplore the five traits of kind leadership and download the toolkit: thekindleaderpodcast.com/cares-framework/ Most Leaders Think They Understand Empathy. They're Wrong. - Doug NollRevisit Gino's conversation with Doug Noll to explore why traditional approaches to empathy can fall short: thekindleaderpodcast.com De-Escalate: How to Calm an Angry Person in 90 Seconds or Less - Doug Noll Learn practical techniques to calm intense emotions, defuse conflict, and turn difficult interactions into productive conversations. Empathy Leadership: The Powerful Skill That Drives Winning Results - Doug Noll Discover how to apply empathy as a practical leadership skill to build trust, navigate conflict, and improve team performance. Connect with The Kind Leader Podcast Website & Newsletter: https://www.thekindleaderpodcast.com/ YouTube: Kind Leader Podcast Apple Podcasts: The Kind Leader Podcast Spotify: The Kind Leader Podcast Email: thekindleader@bravocg.com
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