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Service Design Podcast

Service Design Podcast

By: Service Design Podcast
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Summary
 In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced in collaboration with the Service Design Network.Copyright 2026 Service Design Podcast Art Economics Management Management & Leadership Political Science Politics & Government
Episodes
  • Never climb the tower twice with Alissa Millenson

    Never climb the tower twice with Alissa Millenson
    23 Oct 2026

    In this episode, we talk to Alissa, now Director of Experience Strategy and Design at T1 Energy, about the SDN award winning project in 2025 on spare parts management in wind energy.
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    44 min
  • #69 - Less paperwork, more family with Katrina Lanahan and Sonya Silva

    #69 - Less paperwork, more family with Katrina Lanahan and Sonya Silva
    23 Sep 2026

    What happens when a system designed for external foster-family’s is applied to kin-specific family’s? We talk with Katrina Lanahan and Sonya Silva about the fostercare system in the USA and learned a lot about the essence of timing, the power of simplicity, how financial incentives move systems, and the most important thing find the allies who have been waiting for exactly this moment!
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    53 min
  • #68 - Service design ninja in gov: Clementina Gentile

    #68 - Service design ninja in gov: Clementina Gentile
    14 Jul 2026

    We talk with service design ninja Clementina Gentile about proactive public services and building a community of practice across government agencies. How do you design for 100% of citizens, build an architecture of trust, and break down bureaucratic silos?
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    55 min
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