Say My Name
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Say My Name
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Narrated by:
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Summary
In this episode, Robbie Jefcoat shares insights on how personalized experiences, like using names, foster community, trust, and safety in various environments—from schools to corporate settings. Discover practical strategies to make people feel seen, valued, and connected, and learn why local relationships and human connection are irreplaceable in the age of AI.
Key topics
- The importance of personal recognition in CX and education
- Using badges and names to foster community and safety
- The role of local relationships in customer and community engagement
- Balancing AI and human connection in service experiences
- Strategies for making people feel seen and valued
Badge Pass - https://www.badgepass.com/
Reinventing Customer Service by Matt Dixon - https://hbr.org/2018/11/reinventing-customer-service
Robbie on LinkedIn - https://www.linkedin.com/in/robbiejefcoat/
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