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SAP Change Makers

SAP Change Makers

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    Épisodes
    • The Power Duo: How AI and Human Support Engineers Are Shaping the Future of Customer Success

      The Power Duo: How AI and Human Support Engineers Are Shaping the Future of Customer Success
      Sep 22 2025
      AI + Human Expertise: The Future of Technical Support. In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP and explore how AI is transforming support without replacing people behind
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      11 min
    • Agentic AI: Redefining the Future of Customer Support

      Agentic AI: Redefining the Future of Customer Support
      Jun 22 2025
      In this episode of SAP Change Makers, host Oliver Huschke sits down with Mohammed Ajouz, Senior Vice President and Global Head of Technical Support at SAP, to explore how Agentic AI is revolutionizing enterprise support. Together, they unpack what Agentic AI really means, how it differs from traditional automation, and why it represents a fundamental shift in how support is delivered. From faster resolution times and reduced effort to proactive incident prevention and machine-to-machine collaboration — this conversation dives deep into the next generation of AI-powered support. Learn how SAP is embedding intelligence at the core of customer service, what businesses can do to prepare, and why the future of support is not just automated — it’s agentic.
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      15 min
    • AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets

      AI + Automation = 100% Uptime! Discover SAP’s Holiday Readiness Secrets
      Apr 16 2025
      Join Oliver Huschke in this episode of SAP Change Makers as he speaks with Tarun Luthra, Head of Technical Support and Global VP for SAP Industries and Customer Experience. Together, they explore how AI and automation are transforming peak season resilience, ensuring 100% uptime during Black Friday and Cyber Monday. Learn how SAP’s Holiday Support Readiness Program leverages Cure360 and SmartResolve to prevent system issues before they happen—keeping businesses running and billions in GMV secured. If you want to know how AI-driven support is reshaping digital commerce, this is an episode you can’t miss!
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      9 min
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