Rethinking how work works

In this episode of The Independent Minds, host Michael Millward chats with Michael Shank, creator of the Process Inventory Framework and author of Digital Transformation Success. Together, they explore how organisations can shift from siloed structures to integrated, process‑driven operating models.

Shank shares his journey from technologist to transformation specialist, describing the moment he realised the power of mapping what an organisation actually does.

This episode explores:

• Process Inventory Frameworks and why they solve long‑standing organisational challenges
• Digital transformation pitfalls and how to avoid them
• Breaking down silos and building a shared organisational language
• The future of process management in an AI‑driven world
• How organisations can use process data to unlock AI value
• Why verbs matter more than job titles when describing work
• Real‑world examples from banking, consulting and large‑scale transformation programmes

Shank also discusses the importance of creating a comprehensive, living repository of organisational processes, one that integrates people, technology, risk, compliance, products and third‑party relationships. As he notes, “Process doesn’t sit in isolation; it lives in a community of processes that has connections.”

Whether you're a leader navigating digital transformation, a process management professional, or simply curious about how organisations really function, this conversation offers practical insights and fresh thinking.

Keywords: Digital Transformation, Process Inventory Framework, Process Management, Business Architecture, Organisational Design, AI in Business, Systems Thinking, Enterprise Transformation, Michael Shank, Michael Millward, Independent Minds Podcast

Discover more at Abeceder.co.uk

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because Zencastr really does make creating content so easy.

With discounted membership of the Ultimate Travel Club, you travel anywhere at trade prices.

Fit For Work We recommend The 39-health marker Annual Health Test from York Test. Visit York Testand use this discount code MIND25.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Being a Guest

We recommend the podcasting guest training programmes from Work Place Learning Centre.

We appreciate every like, download, and subscriber.

Thank you for listening.