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Ops and Obedience

Ops and Obedience

By: Eliza Ceci
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A podcast for faith-led women who love the Lord, love your business, and want it to feel a lot more peaceful to run. So much of what we've been taught about business runs on urgency, pressure, and hustle. Ops and Obedience is an invitation to build another way: listening for what the Lord places on your heart, saying yes even when it looks different from what everyone around you is doing, and putting the operations in place that help you steward it well. I'm Eliza Ceci, a Director of Operations and advisor to faith-led women in business. Each week, we'll talk about the parts of business that rarely get talked about in Christian spaces: the systems, structure, and day-to-day operations that make a business sustainable and the discernment, trust, and obedience that believers need to run a business to glorify God. Here you'll find: -Practical operations and systems for a life-first business -Honest stories from my own journey (the wilderness seasons included) -Faith-led conversations on stewardship, provision, and contentment -Encouragement to build with intention, at God's pace If you've ever felt disorganized or overwhelmed, or wondered whether there's a more peaceful way to grow, I've made this podcast for you. New episodes weekly. Join me on Substack: elizaceci.substack.com2026 Christianity Economics Leadership Management & Leadership Ministry & Evangelism Spirituality
Episodes
  • 5. Do Your Clients Feel Chosen? Loving Your Clients and Audience Well as a Faith-Led Woman in Business

    5. Do Your Clients Feel Chosen? Loving Your Clients and Audience Well as a Faith-Led Woman in Business
    20 Oct 2026

    Every comment under a post, every reply to an email, every "Hey, I have a quick question" in a DM is a real woman. She took a minute out of her day to say something to you, and I believe the Lord put her in front of you on purpose. Do your clients feel that chosen by you too?

    In this episode, we talk about:

    • Why a "like" on a paying customer's excited comment can take the wind out of her sails
    • How to treat every comment, DM and email as someone the Lord put in your path to steward
    • A heart check for any coldness toward the people you serve
    • The touchpoints to look at in your own client experience, from the first reply to offboarding and the renewal ask
    • Three ways a small journal business could have answered one excited customer, from simple to more advanced

    Interested in a workshop or course on client experience? Message me and I'll add you to the waitlist: https://www.elizaceci.com/contact

    Scripture Mentioned: John 15:16

    Chapters

    00:00 Do your clients feel chosen by you?

    00:48 The client experience burden the Lord put on my heart

    03:14 Your Instagram is a storefront, and a like isn't enough

    07:35 The Lord chose us first

    11:45 Where it starts: your comments, your heart, and how I care for my own clients

    16:49 The touchpoints I look at, from first reply to offboarding

    20:45 Remembering the client who felt chosen and the one who didn't

    24:39 Asking the Lord to soften our hearts

    Work with me

    I have room for one new client in November. If you'd like to talk about retainer support, apply here: https://www.elizaceci.com/obm-application

    Keep the conversation going

    Many Rooms on Substack is where I share the stories and thinking that don't always make it into an episode. Subscribe for free: https://elizaceci.substack.com

    Thank you for spending this time with me, friend. If this encouraged you, please leave a review it means so much to me.
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    27 min
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