In this episode of Leaders in Medical Billing, Chanie Gluck sits down with Randi Tapio, a seasoned revenue cycle management (RCM) leader whose career spans hands-on billing, consulting, and building high-performance teams. Randi shares her journey from working the front desk of a doctor's office to running her own billing center, exiting it, and ultimately launching MedCycle Solutions, now in hyper-growth mode.

She opens up about the realities of staffing in RCM, explaining why maintaining a strong team is one of the industry's biggest challenges: "We have to hire three people to keep one — and interview six to hire those three." Randi discusses how she builds and manages a fully remote U.S.-based team, the importance of trust-driven culture, and why strategic hiring and leadership are essential for sustainable revenue cycle performance.

This episode offers valuable insights for RCM leaders navigating growth, workforce challenges, and the evolving balance between human expertise and emerging technology.

This episode is sponsored by 4D Global, empowering medical billing companies through offshore staffing.

In this episode of "Leaders in Medical Billing," host Chanie Gluck welcomes Matt Seefeld, CEO of MedEvolve, to discuss his extensive experience in the healthcare industry. With over 24 years in management consulting, Matt shares insights into process improvement and technology development across the revenue cycle. He reflects on his journey from his early career at StockAmp and Associates to leadership roles at PricewaterhouseCoopers, Deloitte, and InterPoint Partners. Matt also discusses the transition from consulting to building a technology company, and the lessons he's learned along the way.

Tune in to discover valuable takeaways for medical billing professionals and insights into the evolving landscape of healthcare technology.

This episode is sponsored by 4D Global, empowering medical billing companies through offshore staffing.

[00:02:07] Measuring healthcare administrative performance.

[00:06:39] Tech bubble in healthcare.

[00:08:47] Complexity of healthcare revenue cycle.

[00:11:35] AI and coding denials feedback.

[00:15:19] Agentic automation in revenue cycles.

[00:19:40] Waste in healthcare processes.

[00:22:49] AI in patient engagement solutions.

[00:27:32] Importance of data transparency.

[00:29:11] AI automation and benchmarks.

[00:33:06] Social issues in healthcare.

In this special episode of Leaders in Medical Billing, host Chanie Gluck is joined by 4D Global CTO Nishant Mathew to explore how AI is reshaping the revenue cycle. Together, they break down the difference between deterministic and non-deterministic frameworks, discuss the levels of AI maturity in healthcare, and tackle some of the toughest challenges in medical coding.

Whether you're evaluating new tools, leading a billing team, or simply curious about what AI can and cannot do, this episode gives you a clear and practical view of where the industry is headed.