In this episode, I talk with Regie Tiu, a physical therapist and customer experience expert, to explore how businesses can move beyond just having “satisfied customers” to building an army of raving fans. Reggie shares the foundational elements, mindset shifts, and tactical strategies that helped him grow a thriving practice in one of the most competitive markets in New York. You’ll learn how to create magical moments, define your differentiators, and turn everyday interactions into long-term loyalty.

Thank you to our generous sponsors for making this podcast possible!

True Fashionistas – Southwest Florida’s largest designer resale store, where fashion meets sustainability.

Golden Acorn Publishing (formerly O’Leary Publishing) – Empowering authors to tell their stories and publish with purpose.

Reinvention Studio Lab – A creative hub for transformation, innovation, and bold new beginnings.

Visit us at jenniferannjohnson.com and learn how Jennifer can help you build the life you dream of with her online academy, blog, one-on-one coaching, and a variety of other resources!

Tired of vision statements that look good on paper but go nowhere? This episode unpacks how to create a vision that truly leads—guiding tough decisions, energizing teams, and inspiring customers. Jennifer Johnson reveals why most visions fail: top-down isolation, vague or narrow language, and a focus on status over impact.

Instead, we share a practical, people-first approach: start with real pain points, define the change you want to drive, and test it against hiring, products, and messaging. Hear how one company shifted from “market leadership” to making software feel effortless—and saw retention and clarity soar.

You'll learn how to embed vision into daily actions, celebrate purpose-aligned wins, and show customers real proof, not just slogans. Plus, we explore how to stay transparent when trade-offs hit.

Thank you to our generous sponsors for making this podcast possible!

True Fashionistas – Southwest Florida’s largest designer resale store, where fashion meets sustainability.

Golden Acorn Publishing (formerly O’Leary Publishing) – Empowering authors to tell their stories and publish with purpose.

Reinvention Studio Lab – A creative hub for transformation, innovation, and bold new beginnings.

Visit us at jenniferannjohnson.com and learn how Jennifer can help you build the life you dream of with her online academy, blog, one-on-one coaching, and a variety of other resources!

Overwhelmed by AI hype? Heidi Cramer, veteran technologist and growth strategist, joins us to break through the noise with practical, real-world ways small businesses can use AI right now—no coding, no massive overhaul.

We start where most leaders lose time: email. Heidi shares how small “agents” automate replies using your existing systems—freeing up your calendar and improving cash flow. We also dive into using AI for competitive intel, financial insights, and rethinking workflows without hiring sprees.

From data privacy to model choice, this episode gives you the clarity and confidence to build your short list of automations and scale smart.

Thank you to our generous sponsors for making this podcast possible!

True Fashionistas – Southwest Florida’s largest designer resale store, where fashion meets sustainability.

Golden Acorn Publishing (formerly O’Leary Publishing) – Empowering authors to tell their stories and publish with purpose.

Reinvention Studio Lab – A creative hub for transformation, innovation, and bold new beginnings.

Visit us at jenniferannjohnson.com and learn how Jennifer can help you build the life you dream of with her online academy, blog, one-on-one coaching, and a variety of other resources!