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My Brilliant Burnout

My Brilliant Burnout

By: Fix the System
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There's nothing brilliant about burnout. But there's everything brilliant about our brains. Becky Hirst and Karen Cocks bring six decades of combined experience fixing systems across government, business and community, plus two big burnouts of their own. Each episode we pick apart the absurd systems that wear people down (schools, health, workplaces, even ordering a coffee) and talk about how to fix them. Honest, funny, a little sweary, and for anyone who's ever been asked "How do you do it all?" We fix the system, not the people.Fix the System Economics
Episodes
  • #3 | The Bot Dance: Why Every App, Portal and Chatbot Is Wearing Us Out
    29 Oct 2026
    A portal to buy a car with cash. A chatbot that approves your cancellation, then refuses the refund. Two school apps, a bond you can’t get back because the portal thinks you’re two people, and a phone overheating before 7.30am. Welcome to the bot dance.Karen and Becky take on bots and portals, starting with a Facebook post shared by both their mums on opposite sides of the world: a society that makes a 90-year-old use a smartphone for the basics has left its elders behind. Then come real examples, the hidden cost of getting stuck, and what happens when a frustrated customer finally reaches a human.This isn’t anti-tech. Karen and Becky love their AI. When a bot works, it’s brilliant. The problem is when there’s no off-ramp and finding a way through becomes the customer’s job.IN THIS EPISODE• Two te reo Māori words that reframe ADHD and autism• The jar question: who cries more in meetings, and why it matters• The Facebook post that stopped both their mums• Real bot dances: refunds, rental bonds, holiday cottages, gas bills and pharmacy phone menus• Why customers arrive angrier, and the first human contact becomes the escalation• Frontline staff as detectives, and the cost of answering the phone• Two things can be true: you can be frustrated and still hear “no”, as long as you’re heard• Getting it right: a simple online question and a founder who still handwrites birthday cards• Voice notes from the AmysKEY TAKEAWAYDon’t add a bot just because everyone else has. Know where it helps, where a human matters, and always build an off-ramp. We fix the system, not the people.MENTIONED IN THIS EPISODE• Aroreretini (ADHD) and Takiwātanga (autism) — te reo Māori terms developed by linguist Keri Opai. Aroreretini means “attention goes to many things”, while Takiwātanga means “one’s own time and space”.Sources: Te Reo Hāpai — https://tereohapai.nz/Browse/Terms/en-NZKeri Opai, Words Have Great Power: Creating Māori Concepts of Disability (2022) — https://onlinelibrary.wiley.com/doi/10.1111/dmcn.15266• US survey: 81% of consumers feel AI support is designed to stop them reaching a human.Source: Clutch — How AI Is Reshaping Customer Support (2026)https://clutch.co/resources/how-ai-reshaping-customer-support• Research showing customers become more aggressive when they find out late that a chatbot can’t help.Source: Chatbots and Service Failure: When Does It Lead to Customer Aggression? — Journal of Retailing and Consumer Services (2022)https://doi.org/10.1016/j.jretconser.2022.103044• Reports of rising aggression towards local government staff in South Australia. The City of Onkaparinga recorded an 18% increase in reported harassment incidents towards its workforce, while a City of West Torrens survey found that 58% of workers had experienced aggressive, threatening or violent behaviour.Sources:InDaily — “I was stalked”: Spike in threats to council staff across SA (2026)https://www.indailysa.com.au/news/just-in/2026/09/30/i-was-stalked-spike-in-threats-to-council-staff-across-saCity of Onkaparinga — Respectful Public Engagement (2026)https://www.onkaparinganow.com/News-listing/onkaparinga-encourages-respectful-engagementCity of West Torrens — It Reflects on Youhttps://www.westtorrens.sa.gov.au/Council/It-reflects-on-you• Specsavers and founders Doug and Mary Perkins• “The Safety Dance”, the Glee version: the official soundtrack of the bot dance• The Perpetual Cycle of brilliance and burnoutSEND US A VOICE NOTEGot a system you’d like us to take on? Record a 60-second voice note at fixthesystem.world/podcast. We’d love to play an Amy’s story on a future episode.We record on Kaurna land and pay our respects to Elders past and present.If this episode felt familiar, subscribe and share it with someone who’s been doing the bot dance this week.My Brilliant Burnout: there’s nothing brilliant about burnout, but there’s everything brilliant about our brains.
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    46 min
  • # 2 | “Truancy" Is Not the Word: School Can't and Why Nobody's Winning
    23 Oct 2026

    Parents who care deeply. Teachers who care deeply. A young person both sides are invested in. So why does everyone walk out of the school meeting feeling defeated?

    When a young person can’t make it through the school gate, that’s school can’t, not truancy. So why does the system still treat it as defiance?

    In this episode, Becky and Karen look at the school system. They start with their own school reports (“Rebecca is lazy”), then move to the parenting moments that still make them flushed. One of Karen’s kids is thriving in a part-time job and finally handling schoolwork, and the school’s reply was a link to the Fair Work Act. Becky asked to formalise a day a week at home and heard the word “truancy” in a meeting that felt more like an interview than a conversation.

    Then the twist: the people across the desk are struggling too. Nearly 9 in 10 South Australian teachers have considered leaving the profession. Parents, teachers and young people are all fighting the same system, and the student ends up lost in the middle.

    In this episode

    • What the guest question reveals: favourite time of day, and why crash mode matters
    • School then and now: reports, sick days and being “so much potential”
    • When the thing that works doesn’t fit the rules
    • Why parents slip into the student role in school meetings
    • The teacher side: emotional load, workload and burnout
    • The parent–teacher–student triangle and why nobody’s winning
    • One Plans: a plan built around the student, and the extra steps that quietly say no
    • Start With Yes: “It’s never a shed”
    • How EVA applies: engage on the symptom, validate the cause, adapt the system


    Key takeaway

    Nobody here is the enemy. The system is. We fix the system, not the people.

    Sources mentioned in this episode

    Small print: Karen was quoting from memory with her systems-thinking brain going at full speed, so a few on-air numbers wobble. The reports above have the accurate figures. The point stands.

    • Teachers at Breaking Point (University of South Australia for the AEU SA Branch, 2022). A survey of nearly 1,600 SA public school teachers and principals found 87.4% had considered leaving the profession, and only 19% found their workload manageable.

    https://static1.squarespace.com/static/60d14074f91b5b0fddfa9652/t/6373090a1245a471f16da3a0/1668483351046/Teachers+at+Breaking+Point+CRESI+2022+Report.pdf


    • Australian Teacher Workforce Data (AITSL, 2023). A national survey of more than 50,000 teachers; 39% intend to leave before retirement.

    https://www.aitsl.edu.au/research/australian-teacher-workforce-data/atwd-reports/national-trends-teacher-workforce-jun2025

    Also mentioned

    • One Plan: the personalised learning plan used in South Australian schools
    • The Perpetual Cycle of brilliance and burnout
    • Start With Yes by Karen Cocks (coming soon)


    We record on Kaurna land and pay our respects to Elders past and present.

    If this episode felt familiar, subscribe, share it with someone who needs to hear it, and visit https://fixthesystem.world/podcast

    My Brilliant Burnout: there’s nothing brilliant about burnout, but there’s everything brilliant about our brains.

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    45 min
  • #1 - What the FTS?! Two Burnt-Out Brains, 1,443 Swear Words & a Letter to the Prime Minister
    15 Oct 2026

    Welcome to the very first episode. One of us was hanging pictures five minutes before we hit record, and one of us was still working out where the “go” button on the camera was. So it’s very us. Becky Hirst and Karen Cocks are two women with nearly 30 years’ experience each, two big burnouts behind them and two brilliant brains. In this episode they explain how they met, why they started FTS. and what this podcast is for.


    In this episode:

    • Where we’re each at on the Perpetual Cycle. We check in on our cycle of brilliance and burnout: reset, ideas, create, impact, push and crash.


    • Acknowledgement of Country. We’re recording on Kaurna land, and we talk about why connection to land kept us grounded through our burnouts.
    • The lucky-dip question: “What would this look like if you couldn’t fail?” Becky dreams big: running in New York and FTS. as a global consultancy. Karen just wants to soften. Then, of course, the conversation turns to the patriarchy.
    • How we met. It starts nearly 10 years ago with a community hospital board in McLaren Vale and Becky’s pre-influencer winey-mum Facebook fame. Later we worked together from opposite sides of local government.
    • Our big burnouts. Karen cared for a critically ill child. Becky faced breast cancer and the “postnatal depression” diagnoses she now sees differently. Two things can be true.
    • From polite voice notes to a company. Short, polite voice notes became 20 and a half hours of them in one week, 1,443 swear words and a 70,000-word book recorded by voice note.
    • What FTS. stands for. Officially it’s Fix The System. Unofficially, you can probably guess. We explain why we’re bringing solutions and not pitchforks.


    • A letter to the UK Prime Minister. Becky wrote to him this week, with a gold paperclip.


    • Two lenses. Becky looks outside in, across governments, communities and the bigger picture.


    • The coffee-shop test. We tried to order a coffee at a café and got an iPad, a sticky note, the wrong counter, then table service that wasn’t table service. Absurd systems are everywhere. Schools, health, homelessness and apprenticeships are full of them too.


    • EVA, our framework. Engage, Validate, Adapt. Karen also explains how aphantasia (not being able to picture things in your head) makes her a framework thinker.


    • Meet Amy. She’s busy, high-achieving, juggling everything, possibly wondering about her own neurodivergence, and always being asked “how do you do it all?” Are you an Amy?

    What you’ll get out of it:

    • Proof that you’re not the problem. The system is. We fix the system, not the people.
    • A new way to think about burnout: as a cycle you can learn to read, not a personal failure.
    • A behind-the-scenes look at running a business your way: voice notes instead of Monday 9am meetings, and no reports.
    • Permission to drop the mask, and the reassurance that you’re not the only one exhausted by systems that make no sense.

    A note from us: We’re both neurodivergent and we’re both systems thinkers. You’ll hear neurodivergence come through in our conversations, but this isn’t a neurodivergence podcast, and our experience isn’t everyone’s. Next episode: The school system. It’s a big one. Get in touch: We want to hear from the Amys (and anyone else up against a system that makes no sense). Comment below, like and subscribe, or find us at: Web: https://www.fixthesystem.worldInstagram: https://www.instagram.com/fixthesystem.world Email: connect@fixthesystem.world FTS. We fix the system, not the people.

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    38 min
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