In this episode of Hard Refresh, hosts Caden Hutchens and Karina Neff sit down with Tim Cullinan of Janitronics to explore how technology can strengthen client relationships without losing the human connection. From proactive quality control to the simple act of remembering custodians by name, this conversation digs into the balance between data, trust, and people.

In This Episode:

🔹 Quick Control:

• Don’t miss the VEO Conference: https://issa.com/veo

• Be sure to catch the Innovation & Tech Committee at the ISSA Show in Las Vegas:
  • Caden is speaking on Monday, Nov. 10 (1:45–2:45)
  • CLX session on Tuesday, Nov. 11 (2:30–3:30)
  • AI Rapid Fire session on Wednesday, Nov. 12 (2:30–3:30)

• Last episode: Faith, Tech & Timeless Lessons with David Lee (Ep. 26)

🔹 Clear Cache:

• Two Truths & a Lie: Rome, Dave Chappelle, and Hispanic Heritage Month

• Why client trust is built by people—and how tech supports it

• Making quality control proactive and collaborative

• Humanizing technology so it feels warm, not cold

• Day staff as part of the client’s “family,” with tech backing their impact

• The ultimate goal of data: creating space to serve people better

💡 “Technology in itself doesn’t create trust with our clients. Our clients trust us as people.”

🎧 Subscribe & Follow Hard Refresh on Spotify, YouTube, or wherever you get your podcasts.

Connect with the Hosts & Guest:
Caden Hutchens – https://www.linkedin.com/in/caden-hutchens/
Karina Neff – https://www.linkedin.com/in/karina-neff-01b0782a/
Tim Cullinan – https://www.linkedin.com/in/tim-cullinan-13508241/

👥 Join the ISSA Tech & Innovation Community on LinkedIn:
https://www.linkedin.com/groups/13063462/