Special guest Michael McCartan, Chief Growth Officer at Atomize, in conversation with our very own Raj Randhawa.

Topics discussed include

Analytics and the art of seeing beyond the obvious.

How hotels and serviced apartment operators leave money on the table!!.

How the world of analytics and automated payments can reduce cancellations in a world with reduced booking windows

Climate Change – How is this changing customer booking habits?

Data - Can I have more please, or when is enough?

An insightful and at times irreverent look at what is happening in the world of hospitality.

Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry.

Raj is CEO of AVQuest, a UK-based technology company specialising in delivering advanced technological solutions that integrate into a wide-range of hospitality PMS solutions.

Richard is the owner of the ESSA Consultancy, a UK-based specialist marketing company for hotels and serviced apartments.

The views and opinions expressed by the hosts and our guests do not state or reflect those of the AVQuest Ltd., ESSA Consultancy or its sponsors and management.

Both hosts have a lot of knowledge about the hospitality industry but they may make mistakes. Do not make decisions based on what is said, carry out your own research and come to your own views. No harm is intended in what is said, and all efforts are taken to ensure that this is the case.

You can contact Raj or Richard via emailing the show.

The email address is hey-you@hospitalitynewsandviews.com

Thank you for listening.

After what seems like an age, Raj and Richard catch-up, football, tennis, the Olympics, builders and first steps out of the pandemic, and that’s just the catch-up .

Further topics discussed are

Vaccines passports - the duo talk about vaccine passports, masks, the inability of governments to think ahead and business expectations with regard to staff returning to the offices.

Reviving businesses and the consequences of the outcomes of the pandemic. What!! A million vacancies!!

Consolidation within the hotel industry. Is this a sign of a need for new business models?

Climate Change – Has the CEO of Zurich Insurance set a new standard? Has the hotel industry misread the effect of climate change on their business expectations?

Net-Zero – what’s happening in the world of hospitality, have hotels missed the obvious?

Sea snakes and the challenge they are posing for marketing. Is this the first of many unexpected consequences of climate change?

Artificial Intelligence – is it clever enough?

National Hospitality Day – It’s taken us by surprise. Is this a bad sign? Has the voice of hospitality become too fragmented?

An insightful and at times irreverent look at what is happening in the world of hospitality.

Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry.

Raj is CEO of AVQuest, a UK-based technology company specialising in delivering advanced technological solutions that integrate into a wide-range of hospitality PMS solutions.

Richard is the owner of the ESSA Consultancy, a UK-based specialist marketing company for hotels and serviced apartments.

The views and opinions expressed by the hosts do not state or reflect those of the AVQuest Ltd., ESSA Consultancy or its sponsors and management.

Both hosts have a lot of knowledge about the hospitality industry but they may make mistakes. Do not make decisions based on what is said, carry out your own research and come to your own views. No harm is intended in what is said, and all efforts are taken to ensure that this is the case.

You can contact Raj or Richard via emailing the show.

The email address is hey-you@hospitalitynewsandviews.com

Thank you for listening.

As usual, Raj and Richard start with their favourite topic, football. Some say it’s the greatest game in the world, they would say ‘how can it not be’.

Further topics discussed are

With England coming out of lockdown (‘Again..’), the duo talk about Coronavirus and its implications in opening up to a New Normal.

Analysing customer data to increase sales elsewhere.

Victoria sponge and its implications in defining hospitality at a time when recruitment is now a significant issue.

Should brands change how they sell?

The NHS App vs The EU Vaccine Passport vs Paper-based certificates

The Boss, Bruce Springsteen. I've had both jabs but I'm not allowed to see him in concert. What's going on?

An insightful and at times irreverent look at what is happening in the world of hospitality.

Hosted by Raj Randhawa and Richard Majewski, between them they have over 40 years of experience of working in the hospitality industry.

Raj is CEO of AVQuest, a UK-based technology company specialising in delivering advanced technological solutions that integrate into a wide-range of hospitality PMS solutions.

Richard is the owner of the ESSA Consultancy, a UK-based specialist marketing company for hotels and serviced apartments.

The views and opinions expressed by the hosts do not state or reflect those of the AVQuest Ltd., ESSA Consultancy or its sponsors and management.

Both hosts have a lot of knowledge about the hospitality industry but they may make mistakes. Do not make decisions based on what is said, carry out your own research and come to your own views. No harm is intended in what is said, and all efforts are taken to ensure that this is the case.

You can contact Raj or Richard via emailing the show.

The email address is hey-you@hospitalitynewsandviews.com

Thank you for listening.