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Gen IX Audio Insights

Gen IX Audio Insights

By: Generation IX
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Generation IX is a California-based managed IT services company bringing you the latest technology insights from our blog in an easy-to-listen-to, digestible audio format. Stay tuned for more! Connect with us: Website: https://www.generationix.com/ LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/ Twitter: https://twitter.com/GenixLA?lang=en YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A Facebook: https://www.facebook.com/genixtechnologies/Generation IX
Episodes
  • How to Handle Support Tickets with Precision: From Categorization to Resolution

    How to Handle Support Tickets with Precision: From Categorization to Resolution
    22 Apr 2025

    Discover how to handle support tickets at scale using intelligent categorization, root-cause reduction, and structured escalation. Build smarter workflows, reduce invalid requests, and improve service impact.
    Read More: https://www.generationix.com/how-to-handle-it-support-tickets


    Connect with us:

    Website: https://www.generationix.com/

    LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/

    Twitter: https://twitter.com/GenixLA?lang=en

    YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A

    Facebook: https://www.facebook.com/genixtechnologies/

    Holden Watne on LinkedIn:

    https://www.linkedin.com/in/holden-watne
    Show more Show less
    1 min
  • Breaking the Queue: IT Help Desk Categories and Best Practices to Speed Up Support

    Breaking the Queue: IT Help Desk Categories and Best Practices to Speed Up Support
    22 Apr 2025

    Learn how category-based frameworks, self-service models, and intelligent escalation paths can transform your support operations. Discover how IT help desk best practices reduce ticket chaos and boost uptime.
    Read More: https://generationix.com/it-help-desk-best-practices/


    Connect with us:

    Website: https://www.generationix.com/

    LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/

    Twitter: https://twitter.com/GenixLA?lang=en

    YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A

    Facebook: https://www.facebook.com/genixtechnologies/

    Holden Watne on LinkedIn:

    https://www.linkedin.com/in/holden-watne
    Show more Show less
    1 min
  • How IT Support Tiers Can Save Your Business from Expensive Downtime

    How IT Support Tiers Can Save Your Business from Expensive Downtime
    16 Apr 2025

    Downtime costs over $500K an hour. Learn how structured IT Support Tiers can help resolve issues faster, reduce stress on internal teams, and keep your business running. Listen to this short breakdown and find out which model fits your business best.

    Read more: https://generationix.com/what-is-the-difference-between-it-support-tiers


    Connect with us:

    Website: https://www.generationix.com/

    LinkedIn: https://www.linkedin.com/company/generation-ix-technologies/

    Twitter: https://twitter.com/GenixLA?lang=en

    YouTube: https://www.youtube.com/channel/UCwIrRDKaFHjmo8c4VYy_s5A

    Facebook: https://www.facebook.com/genixtechnologies/

    Holden Watne on LinkedIn:

    https://www.linkedin.com/in/holden-watne
    Show more Show less
    2 min
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