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FunnelStory

FunnelStory

By: Alok Shukla
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All engineering is customer-facing! Especially sales engineering.© 2024 FunnelStory Economics
Episodes
  • Pre-Sales for Customer Success | Sumant Pal - Totango, Veritas

    Pre-Sales for Customer Success | Sumant Pal - Totango, Veritas
    1 May 2023

    Alok Shukla, in a conversation with Sumant Pal, Ex-SVP of Sales Engineering at Totango, Ex-Veritas, on why the presales and customer success are converging and why post-sales is the main revenue driver for most saas businesses.
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    30 min
  • Product Led Pre & Post Sales Engineering | Paulo Rodriguez - Vanta, Dropbox, Google

    Product Led Pre & Post Sales Engineering | Paulo Rodriguez - Vanta, Dropbox, Google
    4 Apr 2023

    Alok Shukla, in a conversation with Paulo Rodriguez, Head of International Sales for Vanta, Former head of B2B growth strategy at Dropbox, on why the future of Enterprise PLG/PLS resides in a symbiotic co-existence between Pre/Post Sales Engineering and Product Automation.
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    38 min
  • What is wrong with customer success and how to fix it?

    What is wrong with customer success and how to fix it?
    20 Mar 2023

    Alok Shukla, in a conversation with Gilad Shriki, Co-founder of Descope, Former VP of Customer Success at Palo Alto Networks, on why customer success tools of today are problematic and why the future of customer success lies in data-driven automation.
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    27 min
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