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Why do some stores fall apart the moment their manager leaves — and others barely miss a beat?

In Episode 1 of our 5-part mini-series From Good to Great: The Retail Edition, we tackle Jim Collins' most counterintuitive finding — Level 5 Leadership — and bring it directly onto the shop floor.

Spoiler: the best store managers Collins found weren't the loudest, most charismatic, most heroic figures in the building. They were the ones quietly, consistently building something that didn't need them to survive.

In this episode:

• What Collins actually found about great leaders — and why it surprised everyone

• The Hero Manager Problem in retail — and why your best store might be your most fragile one

• The Mirror and the Window — the habit that separates great leaders from good ones

• What Level 5 looks like in practice (and what it definitely doesn't)

• 5 questions every store manager should ask themselves this week

Part of our From Good to Great: The Retail Edition mini-series — translating Jim Collins' landmark research into practical retail leadership.

Episode 2: Stop Fixing the Strategy. Fix the Bus. — coming next.

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