Welcome to Every Conversation Counts!

This episode features our fabulous Every Connection Counts associate Kate Pheasant, facilitator, coach, and communication specialist with over 25 years of experience helping people better understand themselves and others.

Listen to this episode if you’ve ever avoided a difficult conversation, struggled to speak up, or wondered why people communicate so differently under pressure. In this conversation, Kate explores the power of self-awareness, psychological safety, and human connection, sharing practical insights on leadership, communication, challenging conversations, and how understanding behaviour can transform relationships, confidence, and culture.

For further information on the topics and guest in todays show please head to the below links:

Kate Pheasant

LinkedIn: https://www.linkedin.com/in/kate-pheasant-4a08061/

Best formal citation (widely used academic source)

BMJ Quality & Safety (peer‑reviewed):

Bromiley, M. (2015). The husband’s story: from tragedy to learning and action. BMJ Quality & Safety, 24(7), 425–427.

https://doi.org/10.1136/bmjqs-2015-004129

Original case / primary report (strong for training contexts)

Independent clinical review:

Harmer, M. (2005). Independent Review on the Care Given to Mrs Elaine Bromiley (29 March 2005). [perioperativecpd.com]

Supporting contextual citation (shorter, simpler)

BMJ summary reference:

Ferner, R.E. (2008). Medical error: the plane truth. BMJ, 337, a1281. [bmj.com]

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode of Every Conversation Counts, we’re joined by Talia Lazarus, sports presenter and host of the I Got Back Up podcast, whose life changed in an instant following an accident that left her unable to walk.

What followed was a journey of rebuilding in every sense. From re-learning how to walk in her mid-twenties to running the London Landmarks Half Marathon just a year after surgery, Talia’s story is one of resilience, mindset, and redefining identity after everything falls apart.

But this conversation goes beyond the physical recovery. It explores what it really means to hit rock bottom and how we begin again when we no longer recognise ourselves.

We also reflect on a powerful reminder shared in the episode: “You don’t have to set fire to your life, just that bit that isn’t serving you well.”

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Welcome to Every Conversation Counts!

In this episode of Every Conversation Counts, we’re joined by Mark Matthews, better known as The Crisp Guy - an entrepreneur, leadership speaker, and mentor whose story challenges conventional ideas about strength and success.

Mark built a thriving IT business, only to experience devastating betrayal that forced him to rebuild both his company and his identity from the ground up.

Known for his honest, no-nonsense storytelling, Mark shares the moment that reshaped his thinking, a simple abandoned crisp packet that became a metaphor for accountability, culture, and leadership responsibility. What might seem like a small moment sparked a deeper reflection on how leaders show up, the standards they set, and the courage required to address uncomfortable truths.

Today, Mark helps individuals and organisations embrace values-led leadership, encouraging people to strip away pretence and lead with authenticity, vulnerability, and clarity.

In this conversation, we explore:

• Why vulnerability is one of the most powerful tools in leadership
• How values act as an anchor during crisis
• The importance of having the difficult conversations others avoid
• What betrayal and rebuilding taught Mark about trust and resilience
• How small moments, like a crisp packet on the floor, can reveal big truths about culture

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.