Cover of Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem

Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem

Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem

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If you're not holding your people accountable, eventually YOU become the problem. Why are service advisors afraid to really connect with customers? Why are managers afraid of change? And why do general managers tolerate behaviors they know are costing the dealership money? Steve Shaw and Dave Rogers go straight at the questions dealership leaders don't always want to ask.
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