Cover of Episode 77 - Why Used Cars and Service Are Always Fighting

Episode 77 - Why Used Cars and Service Are Always Fighting

Episode 77 - Why Used Cars and Service Are Always Fighting

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Steve Shaw and Dave Rogers break down one of the oldest battles inside a dealership — Used Cars vs. Service — and why letting the two departments operate against each other can cost the entire dealership money. They dig into used car manager pay plans, reconditioning costs, internal labor, technician hours, and the incentives that can turn two departments that should be working together into rivals.
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